Hybrid-Financial Services Manager (AutoPlanet Brampton)

Performance Auto Group is a leading automotive company in Ontario, and they are seeking a Hybrid-Financial Services Manager for AutoPlanet Brampton. The FSM will coordinate the sale of finance and insurance products, work as a liaison for lenders, and provide financial services to dealership customers while ensuring exceptional customer service and maintaining strong professional relationships.ResponsibilitiesUtilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectationsLearn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programsMaintain a current knowledge of third-party financing options and be able to present such options to customersProject a positive attitude for the benefit of our customers and fellow employeesSelling vehicles in adherence to OMVIC rules and regulationsEnsure that all work performed is thorough, accurate and completed in a timely fashion. This includes the preparation of all documentation, contracts etc. related to the sale, accessories and sundry servicesMaintain all reports and records as may be required by the manufacture, dealership management and suppliersAttend sponsored training classes as scheduled by managementEnsure quotes for products and services are competitive and reasonableKeep customers updated by phone as to the progress of their vehicle’s deliveryEstablish and maintain strong and professional working relationships with finance companies, banks, manufacturing financing centre and suppliersEstablish and maintain a cooperative and professional relationship with sales management and staffSkills1-3 years of Financial Services Management or Automotive Sales experienceOutgoing and a positive attitude requiredPrevious sales experience in an automotive, retail or hospitality environmentProven ability to deliver exceptional customer serviceExcellent problem-solving and organizational skillsAbility and willingness to be flexible under changing conditionsAbility to be creative and persuasive in negotiating with customersAbility to exhibit professionalism with a positive attitude under pressureWell-spoken, friendly and articulateMust have a valid OMVIC license or will be required to obtain OMVIC licenseMust have a valid Ontario Driver's License and good driving recordMay be required to work on Saturday and Sunday as per business needsExperience with Google Suite & Dealership Management Systems is an Asset, but not requiredBenefitsAccess to health, dental and vision insuranceDisability, critical illness and life insurance for the unexpectedOur Employee Assistance Plan (EAP) for you and your family's wellnessDiscount on vehicles, service and parts for you and your familyDiscounts to retailers and service providers across the countryFree and engaging employee eventsCompany OverviewPerformance Auto Group is an automotive group that offers used as well as new and luxury vehicles including its parts and accessories. It was founded in 1964, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.performance.ca/.



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