Hybrid Early Stage Collections Specialist, I

Carrington Holding Company, LLC is seeking an Early Stage Collections Specialist I to join their team. This role involves counseling borrowers on methods to bring their loans current and negotiating payment arrangements, while also providing support to customer service during high volume days.ResponsibilitiesEvaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulationsCounsels borrowers on their options through education of alternative solutionsContacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound callsProvide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancingNegotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and proceduresMay function as the single point of contact for a borrowerMay need to escalate borrowers to a licensed Loss Mitigation associate for specific workout detailsProvide status on payments and payoff inquiries; verify payment history and new servicer contact information; process paymentsAssist with loan servicing website payments, denied access, password resetsRespond to escrow, loss draft and closing document inquiriesProvide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activitiesSkillsHigh school diploma or equivalent work experienceLess than one (1) year collections experience in a customer service/call center environment and/or loan servicing experienceExperience in the Banking, Mortgage/Loan Servicing industriesBenefitsComprehensive healthcare plans for you and your family.Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.Company OverviewCarrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.



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