Hybrid Bilingual Collections Account Representative
ARS National Services is seeking a Hybrid Bilingual Collections Account Representative to join their team in the Houston, TX area. The role involves handling inbound and outbound calls to assist consumers with financial difficulties, negotiating payment plans, and ensuring quality compliance. This position offers the flexibility of remote work while fostering a supportive team environment.ResponsibilitiesHandle inbound/outbound calls with empathy and confidenceAnalyze financial situations and offer tailored solutionsNegotiate payment plans, settlements, and full repaymentsStay sharp with quality and FDCPA complianceKeep accurate records and collaborate with team leadsEngage with your team on camera during shiftsSkillsFluent in English and SpanishHigh school diploma or GEDStrong communication skills — assertive, clear, and professionalCritical thinking + active listeningComfort with basic mathBasic computer skills & reliable high-speed internetMust pass background and drug screeningCollections, sales, or call center experienceBenefitsFull benefits (Medical, Dental, Vision, 401k)PTO starts right away + 8 paid holidays & 1 floating holidayCompany OverviewARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is http://www.arsnational.com.
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