HVAC Dispatch / Phone Support Specialist
LearnTastic is a fast-growing company providing professional and operational support to professionals across multiple industries. We are committed to delivering high-quality, reliable solutions through a team-driven and fast-paced work environment. Our mission is to make professional development simple, engaging, and impactful-anytime, anywhere.
We are looking for a highly organized HVAC Dispatch / Phone Support Specialist to join our team. This role is responsible for coordinating calls, supporting technicians, handling inbound communication, and ensuring efficient scheduling and dispatch operations. The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.
Key Responsibilities
Answer inbound calls, emails, and requests professionally and efficiently
Schedule and dispatch HVAC technicians based on urgency, location, and technician availability
Communicate appointment details and updates
Monitor technician schedules and adjust routes when necessary
Create and update work orders in the dispatch system
Follow up regarding appointments, delays, and service completion
Support technicians with job information, communication, and documentation
Maintain accurate records of service calls, interactions, and job status
Escalate urgent issues or concerns to management when needed
Assist with administrative and operational tasks as required
Qualifications
Previous experience in dispatching, customer support, call center, or HVAC/service industry preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work in a fast-paced environment and manage high call volumes
Proficiency with scheduling software, CRM systems, and Microsoft Office/Google Workspace
Strong problem-solving skills and attention to detail
Professional attitude
Preferred Qualifications
Experience in HVAC, plumbing, electrical, or home service industries
Familiarity with dispatching softwares
Bilingual skills are a plus
Location: Remote
Apply To This Job
We are looking for a highly organized HVAC Dispatch / Phone Support Specialist to join our team. This role is responsible for coordinating calls, supporting technicians, handling inbound communication, and ensuring efficient scheduling and dispatch operations. The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.
Key Responsibilities
Answer inbound calls, emails, and requests professionally and efficiently
Schedule and dispatch HVAC technicians based on urgency, location, and technician availability
Communicate appointment details and updates
Monitor technician schedules and adjust routes when necessary
Create and update work orders in the dispatch system
Follow up regarding appointments, delays, and service completion
Support technicians with job information, communication, and documentation
Maintain accurate records of service calls, interactions, and job status
Escalate urgent issues or concerns to management when needed
Assist with administrative and operational tasks as required
Qualifications
Previous experience in dispatching, customer support, call center, or HVAC/service industry preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work in a fast-paced environment and manage high call volumes
Proficiency with scheduling software, CRM systems, and Microsoft Office/Google Workspace
Strong problem-solving skills and attention to detail
Professional attitude
Preferred Qualifications
Experience in HVAC, plumbing, electrical, or home service industries
Familiarity with dispatching softwares
Bilingual skills are a plus
Location: Remote
Apply To This Job