Human Resources Generalist

Pet Valu is a company devoted to pets, providing everything they need for a healthy and happy life. The HR Generalist will be responsible for employee relations and performance management support for the Distribution Centre, Logistics, and Store groups in BC, while also assisting with various HR projects and initiatives. Responsibilities Investigating and answering employee relations questions and concerns in person, over the phone, via e-mail, or through the anonymous employee hotline Coaching and providing guidance on a variety of topics. This includes partnering with the management team to provide perspective on topics such as complex employee relations issues, performance coaching & development, succession planning, compensation recommendations, termination pay recommendations, and more, according to company policy and Employment Standards regulations Sharing best corporate practices with franchisees and referring franchisees to 3rd party resources, where appropriate Drafting various employee letters, as required Conducting exit interviews and termination meetings including speaking to terminated employees regarding their questions, feedback and issues Coordinating leaves of absence, return to work, and modified duties Supporting the payroll auditing process including auditing timecards, following up on missing hours, and any other support as required Utilizing HRIS (Workday) to provide administrative support (example: re-setting passwords, walking managers through processes such as recruitment, hiring, termination, and status changes, approving new hires and name changes) and creating and running reports to support audits and follow ups: Ex. contract end dates, leaves of absence, SIN expirations, groomer insurance certificates Providing confirmation of employment to outside parties (i.e. Service Canada, Immigration) Conducting HR Orientations Participating in employee engagement initiatives and social committees Participating in Health & Safety Committees and other Health & Safety related initiatives Assisting with HR Projects, as assigned Skills 1-3 years of Human Resources administrative experience Ability to facilitate difficult conversations in a prompt and appropriate manner Ability to maintain a level of professionalism and confidentiality in all interactions Strong interpersonal, collaborative and influencing skills, including presentation, facilitation and negotiation Ability to ensure legal and policy compliance Ability to serve as a change agent Excellent judgment and customer service skills Strong time management skills and ability to adapt to frequently changing work demands/priorities Comfortable working in a distribution centre environment where frequent employee in-person support is required Post-Secondary education with a focus in Human Resources Management CPHR or working towards 1-3 years of Human Resources client group support experience with a strong background in performance management and employee relations experience Benefits Employer-paid full suite of benefits, including mental health coverage. Employee Share Purchase Plan. Tuition reimbursement. Collaborative and supportive team, focused on personal development and growth. Company Overview Pet Valu is specialty retailer of pet food. It was founded in 1976, and is headquartered in Markham, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is