Human Resource Specialist
About the position
Our client is a global leader in the life sciences industry, known for innovation, operational excellence, and a strong commitment to its people. The organization has been widely recognized for its ethical leadership, inclusive culture, and workplace excellence. This role offers the opportunity to gain hands‑on experience supporting a large, global workforce within a highly respected enterprise environment.
We are seeking a Human Resources Shared Services Associate (HR Advisor) to join a fast‑paced People Services team supporting employees across North and South America. This role serves as a primary point of contact for HR inquiries, delivering high‑quality customer service while ensuring timely and accurate resolution across the employee lifecycle.
This is an excellent opportunity for an HR professional who enjoys case management, problem‑solving, and supporting employees at scale within a structured shared services environment.
Responsibilities
• Act as a front‑line HR advisor, responding to employee and manager inquiries via case management systems, chat, and phone
• Provide guidance on HR policies, payroll, benefits, performance management, employee relations, and total rewards
• Use Workday and ServiceNow to manage and resolve HR cases efficiently
• Apply sound judgment to determine appropriate resolutions and escalation paths
• Coach employees and managers through HR processes and available solutions
• Guide stakeholders to self‑service tools, SOPs, FAQs, and training resources
• Partner with HR Business Partners (HRBPs) and Centers of Excellence (COEs) as needed
• Identify trends in case volume, issues, and feedback to support continuous improvement
• Contribute to enhancing HR knowledge base content and internal documentation
• Consistently meet service‑level goals, including turnaround time (TAT) and first‑level resolution (FLR)
Requirements
• 2+ years of HR experience, ideally in a shared services or high‑volume environment
• Hands‑on experience with Workday and ServiceNow
• Experience supporting HR operations within a large organization
• Bachelor’s degree preferred; Associate’s degree with relevant experience considered
• Experience with benefits administration or HR case management
• Knowledge of regional employment laws
Benefits
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now
Apply Now
Our client is a global leader in the life sciences industry, known for innovation, operational excellence, and a strong commitment to its people. The organization has been widely recognized for its ethical leadership, inclusive culture, and workplace excellence. This role offers the opportunity to gain hands‑on experience supporting a large, global workforce within a highly respected enterprise environment.
We are seeking a Human Resources Shared Services Associate (HR Advisor) to join a fast‑paced People Services team supporting employees across North and South America. This role serves as a primary point of contact for HR inquiries, delivering high‑quality customer service while ensuring timely and accurate resolution across the employee lifecycle.
This is an excellent opportunity for an HR professional who enjoys case management, problem‑solving, and supporting employees at scale within a structured shared services environment.
Responsibilities
• Act as a front‑line HR advisor, responding to employee and manager inquiries via case management systems, chat, and phone
• Provide guidance on HR policies, payroll, benefits, performance management, employee relations, and total rewards
• Use Workday and ServiceNow to manage and resolve HR cases efficiently
• Apply sound judgment to determine appropriate resolutions and escalation paths
• Coach employees and managers through HR processes and available solutions
• Guide stakeholders to self‑service tools, SOPs, FAQs, and training resources
• Partner with HR Business Partners (HRBPs) and Centers of Excellence (COEs) as needed
• Identify trends in case volume, issues, and feedback to support continuous improvement
• Contribute to enhancing HR knowledge base content and internal documentation
• Consistently meet service‑level goals, including turnaround time (TAT) and first‑level resolution (FLR)
Requirements
• 2+ years of HR experience, ideally in a shared services or high‑volume environment
• Hands‑on experience with Workday and ServiceNow
• Experience supporting HR operations within a large organization
• Bachelor’s degree preferred; Associate’s degree with relevant experience considered
• Experience with benefits administration or HR case management
• Knowledge of regional employment laws
Benefits
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now
Apply Now