HubSpot CRM Administration Lead - REMOTE

About the job HubSpot CRM Administration Lead - REMOTE SalesWorks is looking for a detail-oriented, self-directed, and creative problem solver to support client services in the field of sales operations as a HubSpot CRM Administration Lead. A successful candidate will be responsible for directly interacting with SalesWorks clients and enabling them to achieve their objectives related to managing and developing sales and demand generation-related software, such as CRM, sales enablement tools, marketing automation tools, and other database platforms. This role requires someone with a high degree of familiarity with the aforementioned technologies, preferably HubSpot. The Hubspot CRM Administration Lead should also be able to recognize the data entry and reporting requirements related to a B2B sales ecosystem and communicate those topics at a professional level with sales executives, managers, and execution personnel. The HubSpot CRM Administration Lead's responsibilities will include, but are not limited to : • Performing hands-on, technical platform administration on common sales software, including : Salesforce.com (esp. Sales Cloud, CPQ) • HubSpot (esp. CRM, Sales Hub, & Operations Hub) • MS Dynamics • SalesLoft • Outreach.io • LinkedIn Sales Navigator • Drift • Cognism • ZoomInfo • Technical platform administration tasks may include : Implementing, managing, and troubleshooting native third-party app integrations • Updating fields, record layouts, views, and other UI elements • Designing and building native reports and dashboards within CRM or sales enablement applications • Designing and building automated processes using native functionality within CRM or sales enablement applications • Designing and managing user infrastructure within CRM or sales enablement applications, including permissioning and role assignments. • Conducting data audits to identify unused or low-impact fields within the client's data schema • Identifying and recommending processes for data procurement using third-party database tools like Cognism and ZoomInfo • Participating in or leading the development of client-facing user guides, tutorials, and other documentation that enables self-service support as a part of client service delivery. • Managing live (virtual) and written communication with clients to set expectations and priorities, provide updates on works-in-progress, and present completed products. • Monitoring time spent on client projects and working within budgeted hours to complete work. • Informing senior SalesWorks team members of project progress and proactively identifying potential challenges to completion. • Actively looking for potential signs and opportunities for additional work based on client needs (i.e. account development). • Engaging in continuous product knowledge development to stay apprised of sales technology best practices and capabilities. The Requirements : • 1-4 years of experience in an operations function. • Certifications or 2-3 years of experience on CRM or sales enablement platforms described above. Demonstrated experience with HubSpot and at least one sales enablement tool (SalesLoft, Outreach, etc.) preferred • Responsive, service-oriented attitudes are a huge plus. • Strong organizational skills with ability to effectively prioritize and engage in time management. • Strong investigative skills pertaining to operationally defining issues and researching their potential causes and solutions. • At least an emerging interest, if not experience, with the principles of information hierarchy, data structure, and data science. • Excellent communication skills. Able to describe complex issues in relatively basic terms Able to describe complex issues in relatively basic terms • Practices closed-loop communication • Proactively raises questions or issues to key stakeholders • Capable of assessing multiple possible solutions to a problem and effectively communicating the risks and benefits of different approaches The Perks : • Competitive salary • Start-up, agile environment • Eligible for bonus • Competitive medical, dental and vision • Internal training and development programs to upskill Apply tot his job