HSF-NATIONAL SALES SOURCING CENTER MANAGER (REMOTE OPPORTUNITY)
Summary
• *The Opportunity**
Hyatt seeks an enthusiastic leader to join our HSF-National Sales Sourcing Center team. In this role, you will collaborate closely with key stakeholders, including sellers, customers, and hoteliers, and will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
• *Who We Are**
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
• *Why Now?**
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
• *How We Care for Our People**
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious *100 Best Companies to Work For®* list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
• *Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
• *The Role**
The Sourcing Center Manager is a leadership role responsible for managing and mentoring a team that provides all group and transient lead input and administrative support to the HSF-National Sales Team. Reporting to the AVP, HSF-National Sales, the Sourcing Center Manager is responsible for maintaining and developing processes that ensure timely hotel referrals and customer responses.
The Sourcing Center
Manager oversees the day-to-day operations, supporting colleagues working across all US time zones.
Responsibilities include, but are not limited to:
• Recruit, interview, hire, and on-board new Sourcing Specialists as needed.
• Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs.
• Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate.
• Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods.
• Provide monthly documentation and metrics on team KPI achievements.
• Maintain strong team culture and ongoing recognition to ensure the right fit retention.
• Demonstrate a commitment to Hyatt’s core values.
Qualifications
• *Experience Required:**
• 2+ years of leadership experience in a similar role.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Knowledgeable of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, etc.
• Must be highly motivated and organized with the ability to work on multiple tasks simultaneously under time constraints.
• Must be open-minded and able to adapt to a fast
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• *The Opportunity**
Hyatt seeks an enthusiastic leader to join our HSF-National Sales Sourcing Center team. In this role, you will collaborate closely with key stakeholders, including sellers, customers, and hoteliers, and will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
• *Who We Are**
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
• *Why Now?**
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
• *How We Care for Our People**
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious *100 Best Companies to Work For®* list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
• *Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
• *The Role**
The Sourcing Center Manager is a leadership role responsible for managing and mentoring a team that provides all group and transient lead input and administrative support to the HSF-National Sales Team. Reporting to the AVP, HSF-National Sales, the Sourcing Center Manager is responsible for maintaining and developing processes that ensure timely hotel referrals and customer responses.
The Sourcing Center
Manager oversees the day-to-day operations, supporting colleagues working across all US time zones.
Responsibilities include, but are not limited to:
• Recruit, interview, hire, and on-board new Sourcing Specialists as needed.
• Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs.
• Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate.
• Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods.
• Provide monthly documentation and metrics on team KPI achievements.
• Maintain strong team culture and ongoing recognition to ensure the right fit retention.
• Demonstrate a commitment to Hyatt’s core values.
Qualifications
• *Experience Required:**
• 2+ years of leadership experience in a similar role.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Knowledgeable of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, etc.
• Must be highly motivated and organized with the ability to work on multiple tasks simultaneously under time constraints.
• Must be open-minded and able to adapt to a fast
Apply tot his job
Apply To this Job