HSF-National Sales Sourcing Center Manager (Remote Opportunity)
The Opportunity
Hyatt seeks an enthusiastic leader to join our HSF-National Sales Sourcing Center team. In this role, you will collaborate closely with key stakeholders, including sellers, customers, and hoteliers, and will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
The Sourcing Center Manager is a leadership role responsible for managing and mentoring a team that provides all group and transient lead input and administrative support to the HSF-National Sales Team. Reporting to the AVP, HSF-National Sales, the Sourcing Center Manager is responsible for maintaining and developing processes that ensure timely hotel referrals and customer responses. The Sourcing Center Manager oversees the day-to-day operations, supporting colleagues working across all US time zones.
Responsibilities include, but are not limited to:
• Recruit, interview, hire, and on-board new Sourcing Specialists as needed.
• Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs.
• Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate.
• Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods.
• Provide monthly documentation and metrics on team KPI achievements.
• Maintain strong team culture and ongoing recognition to ensure the right fit retention.
• Demonstrate a commitment to Hyatt's core values.
Apply tot his job
Apply To this Job
Hyatt seeks an enthusiastic leader to join our HSF-National Sales Sourcing Center team. In this role, you will collaborate closely with key stakeholders, including sellers, customers, and hoteliers, and will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
The Sourcing Center Manager is a leadership role responsible for managing and mentoring a team that provides all group and transient lead input and administrative support to the HSF-National Sales Team. Reporting to the AVP, HSF-National Sales, the Sourcing Center Manager is responsible for maintaining and developing processes that ensure timely hotel referrals and customer responses. The Sourcing Center Manager oversees the day-to-day operations, supporting colleagues working across all US time zones.
Responsibilities include, but are not limited to:
• Recruit, interview, hire, and on-board new Sourcing Specialists as needed.
• Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs.
• Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate.
• Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods.
• Provide monthly documentation and metrics on team KPI achievements.
• Maintain strong team culture and ongoing recognition to ensure the right fit retention.
• Demonstrate a commitment to Hyatt's core values.
Apply tot his job
Apply To this Job