HRSC Coordinator – Tier 2
Job Description: • Provide excellent and professional customer service via phone and email channels. • Act as Subject Matter Expert for Tier 2 Support. • Research and resolve all questions within a timely manner as defined by SLAs. • Determine root cause of issues and suggest process improvements. • Contribute to reporting and analytics of the HRSC. • Serve as a SME/resource for Tier 1 & 2 teammates. • Understand and successfully navigate HRIS systems including Workday and Salesforce. • Understand and clearly articulate and problem-solve HR policies, processes, and procedures. • Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction. • Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc. Requirements: • Bachelor’s degree preferred • 2-3 years of experience working in HR Service Center or Customer Service • 2-3 years of Human Resources experience • 2-3 years of Workday experience • 2-3 years of case management experience • Proficient in Microsoft Suite • HR Certification (PHR, SHRM, etc.) preferred Benefits: • Medical, dental, and vision insurance, available on first working day • 401(k), eligibility after one year of service • Employee stock purchase plan • Tuition reimbursement Apply tot his job