HR Generalist - People Operations (Payroll, Benefits, and Compliance)

About Face Forward Aesthetics About Face Forward Aesthetics Face Forward Aesthetics (FFA) is a physician led, fast growing medical aesthetics platform committed to delivering scientifically proven, luxury aesthetic services with unmatched safety and care. We are building a scalable, people first organization grounded in empowerment, kindness, and passion. As we continue to grow, we are seeking an HR Generalist with a strong operational foundation who thrives in precision driven environments and takes pride in accuracy, compliance, and systems ownership. Something beautiful is about to bloom, including your career! About the role The HR Generalist – People Operations plays a critical role in executing and scaling FFA’s core HR operations. This role owns bi-monthly payroll, benefits administration, onboarding, offboarding, and leave management while ensuring data integrity, regulatory compliance, and a consistent team member experience across all locations. This is an execution focused role for a highly organized HR professional who values accuracy, accountability, and process excellence and who enjoys building structure in a growing organization. What you'll do Payroll Ownership and HRIS Administration • Own end-to-end bi monthly payroll processing for a multi location workforce, including hourly and salaried team members • Maintain payroll accuracy standards of 99.9 percent with zero late submissions • Lead payroll audits, reconciliations, variance review, and issue resolution in partnership with Finance and external vendors • Serve as primary escalation point for payroll corrections and inquiries • Act as day to day owner of HRIS and payroll systems, ensuring data accuracy, system integrity, and audit readiness Benefits Administration • Administer all benefits programs including medical, dental, vision, 401(k), and ancillary benefits • Own benefits life cycle events including new hire enrollment, qualifying life events, open enrollment, and terminations • Resolve benefits discrepancies directly with carriers and brokers • Ensure alignment between benefits systems, payroll deductions, and HRIS records • Serve as a knowledgeable point of contact for team member benefits questions Onboarding, Offboarding, and Leave Administration • Own and execute end to end onboarding processes to ensure a compliant, seamless, and welcoming experience for new hires • Manage all offboarding activities including final pay coordination, benefits termination, documentation, and system access removal • Serve as primary administrator for leave programs including FMLA, paid parental leave, state leave programs, and company sponsored leaves • Coordinate leave documentation, tracking, and payroll integration while ensuring compliance with federal and state regulations Compliance and HR Operations • Maintain accurate and up-to-date personnel records and documentation • Implement and enforce HR policies and procedures in accordance with federal, state, and local employment laws • Support employee relations matters, investigations, and documentation under the guidance of senior HR leadership • Develop, document, and maintain SOPs for payroll, benefits, onboarding, offboarding, and leave processes • Produce HR reports and dashboards to support data driven decision making Culture and Collaboration • Support company culture and engagement initiatives through consistent, accurate, and well executed people operations • Partner cross functionally with Finance, Operations, and Leadership to ensure alignment and clarity • Bring a proactive, detail oriented mindset to identifying risks, gaps, and process improvement opportunities • Other duties as assigned Qualifications • A minimum of 5 years experience as an HR generalist • Bachelors degree preferred • Demonstrated experience owning payroll and benefits administration in a multi site or multi state environment • Strong working knowledge of wage and hour compliance, benefits administration, and leave regulations • Experience administering HRIS and payroll systems such as Rippling (preferred), ADP, Paychex, Gusto, or similar platforms • Exceptional attention to detail and data integrity with the ability to manage sensitive information with discretion • Highly organized with the ability to prioritize and execute across multiple operational workflows • Strong written and verbal communication skills • Experience using MS Office (Word, Excel, PowerPoint and Outlook) • Willingness to travel occasionally to support clinic locations Face Forward Aesthetics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. We participate in E-Verify where required by law. Face Forward Aesthetics is a drug-free workplace. If you require reasonable accommodation during the application or interview process, please contact [email protected]. Compensation Transparency Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package. Apply tot his job