Housing Program Call Center Agent
We're hiring WORK-FROM-HOME Independent contractors who can serve as Customer Service Specialist to represent Inktel.
Each Customer Service Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.
Individuals must also be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls.
You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.
JOB RESPONSIBILITIES:
Communicate with customers in a proactive and professional manner across multiple communication channels.
Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.
THE IDEAL INDEPENDENT CONTRACTOR:
Friendly and optimistic!
Excellent interpersonal, verbal & written skills
Passionate about serving others and strong desire to take ownership to resolve
Able to quickly navigate through multiple systems simultaneously
Excellent problem-solving skills & must have a “can do” attitude
Able to communicate effectively with customers, management, and peers
Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
Bilingual in Spanish or French a plus!
Must be flexible to work 8:00 AM - 5PM Eastern, Monday through Friday
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
40 GB or more of available space
100 GB or more of total space
Memory
8 GB or RAM or better is preferable
Operating System
Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Monitor*
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
Integrated or USB Camera
*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
Hard-wired connection (no wireless)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
120 milliseconds (ms)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Each Customer Service Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.
Individuals must also be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls.
You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.
JOB RESPONSIBILITIES:
Communicate with customers in a proactive and professional manner across multiple communication channels.
Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.
THE IDEAL INDEPENDENT CONTRACTOR:
Friendly and optimistic!
Excellent interpersonal, verbal & written skills
Passionate about serving others and strong desire to take ownership to resolve
Able to quickly navigate through multiple systems simultaneously
Excellent problem-solving skills & must have a “can do” attitude
Able to communicate effectively with customers, management, and peers
Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
Bilingual in Spanish or French a plus!
Must be flexible to work 8:00 AM - 5PM Eastern, Monday through Friday
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
40 GB or more of available space
100 GB or more of total space
Memory
8 GB or RAM or better is preferable
Operating System
Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Monitor*
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
Integrated or USB Camera
*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
Hard-wired connection (no wireless)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
120 milliseconds (ms)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)