Homeoffice Onboarding Specialist, EMEA

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.Customer Success Engineer (CSE), Onboarding Specialist (EMEA)at GitLabRemote, EMEAAn overview of this roleAs a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.What You’ll Do Engage with newly Onboarded Customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidanceProvide technical, architectural and best practice guidanceDrive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansionAlign with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectivesFocus on solution-based programs that are customized to fit an individual customer’s needsDevelop and collaborate on customer workshops, demos, and other enablementMaintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partnersContinuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from othersContributes to our docs, YouTube channel, and other enablement programs such as the Digital JourneyWhat You’ll Bring Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablementProficiency using DevSecOps tools or highly technical tooling in adjacent fieldsSpecialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizationsTechnical experience in development or systems engineeringDemonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutionsHave demonstrated the ability to become a trusted technical advisor to customer and business leadersExceptional verbal, presentation, and written communication skillsExcellent time management and ability to work with several different teams at any given timeHiring ProcessInitial screening with RecruitingHiring Manager (Erica)Technical Panel interview with CSE team membersFinal interview with Director, Customer Success Engineering (CSE)About the teamYou'll join a global team of Customer Success Engineers dedicated to helping customers realize maximum value from GitLab. As an Onboarding Specialist, you'll focus specifically on new Customer Onboarding, working collaboratively with the broader Customer Success organization to ensure a seamless customer journey from sale through adoption and growth.How GitLab will support youBenefits to support your health, finances, and well-beingAll remote, asynchronous work environmentFlexible Paid Time Off Team Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and Development FundParental leave Home office supportPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply Now