Home Services Operations Coordinator
Job Description: • Answer inbound calls, texts, and emails professionally • Schedule service calls and manage the daily service calendar • Keep the CRM/job management system accurate and up to date • Follow up on leads, estimates, and open jobs • Handle customer follow-ups, happy calls, and review requests • Ensure completed jobs are invoiced correctly and on time • Manage equipment registrations and warranty paperwork • Maintain the Google Business Profile (reviews, photos, accuracy) • Support basic HR admin (onboarding/offboarding, records) Requirements: • Prior experience in home services (HVAC, plumbing, electrical, construction, etc.) • Experience with scheduling tools and CRMs (Housecall Pro preferred) • Excellent spoken and written English • Strong organization and attention to detail • Able to multitask and prioritize in a fast-paced environment • Proactive, reliable, and comfortable working independently • Customer-focused with strong problem-solving skills Benefits: • Up to $1200, depending on experience • 13th month pay • $500 bonus at 90-days and 14th month bonus contingent on annual performance score • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development Apply tot his job