Home-based Logistics Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
DCX Client Services – Home-Based Logistics Specialist
The Logistics Specialist will report to a Supply Chain & Operations organization and play a critical role in supporting the company’s mission of delivering exceptional customer service and operational excellence. This role is responsible for overseeing order logistics, shipment coordination, freight communication, and post-shipment resolution while ensuring efficient and accurate supply chain operations.
The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication and analytical skills. This role works closely with warehouse teams, carriers, vendors, and internal departments to ensure inbound and outbound shipments move efficiently and customer expectations are consistently exceeded.
REQUIRED CORE COMPETENCIES
Excellent communicator in both spoken and written English
Strong administrative and organizational skills
Excellent problem-solving and analytical abilities
Strong customer service orientation and professionalism
Ability to multi-task and prioritize effectively in a fast-paced environment
Strong attention to detail and accuracy
Ability to work collaboratively across multiple departments
Passion for operational efficiency and continuous improvement
Ability to handle customer inquiries and complaints professionally
WHAT YOU WILL DO
Logistics & Shipment Coordination
Coordinate and manage inbound international shipments with carriers, freight forwarders, and overseas vendors.
Track shipments from origin to destination and proactively resolve delays, damages, or discrepancies.
Prepare, review, and maintain shipping documentation including:Bills of Lading (BOLs)
Packing lists
Commercial invoices
Ensure compliance with international shipping and customs documentation requirements.
Coordinate transportation planning by selecting optimal shipping methods and carriers.
Monitor outbound shipment performance in partnership with warehouse and third-party logistics providers.
Operational & Supply Chain Support
Oversee order entry responsibilities and shipping paperwork preparation.
Serve as the primary point of communication with the shipping and warehouse teams.
Work cross-functionally to maximize OTIF (On-Time In-Full) performance.
Oversee post-shipment issue resolution and customer shipment concerns.
Monitor logistics costs and identify opportunities for cost reduction and efficiency improvements.
Maintain accurate logistics records and audit-ready documentation.
Reporting & Continuous Improvement
Develop and monitor KPIs and logistics performance metrics.
Analyze logistics and operational data to identify trends and improvement opportunities.
Support the development of reports and dashboards related to supply chain performance.
Collaborate with Operations, Purchasing, Sales, and Finance teams to improve workflows and logistics processes.
Support special projects and ad hoc operational initiatives as needed.
WHAT WE LOOK FOR
Education:
Bachelor’s degree in Business Administration, Supply Chain, Logistics, Communications, or related field preferred.
Experience:
3–4 years of experience in logistics, supply chain, customer service, order management, or related operational support roles.
Language Proficiency:
Strong verbal and written English communication skills.
Working Schedule:
Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficient in Microsoft Office and Google Workspace applications
Strong data entry and reporting skills
Experience with logistics platforms, shipping systems, CRM tools, or ticketing systems preferred
Experience with Zendesk or similar support platforms is a plus
Industry-Specific Knowledge:
Experience in e-commerce, logistics, warehousing, furniture, or supply chain operations is preferred
Understanding of shipping documentation and freight coordination is a plus
Customer-focused mindset with the ability to professionally manage inquiries and escalations
WHAT WE OFFER
Salary Range: PHP 62,000
Industry: Logistics / E-Commerce / Supply Chain
Job Type: Full-time
Work Shift: 7:30 AM – 4:30 PM CST (US)
Workdays: Monday through Friday (US)
Benefits of working with us:
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon hiring
HMO coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders build efficient, high-performing teams through exceptional global talent.
If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you.
LET’S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Apply To This Job
We're committed to bringing passion and customer focus to the business.
DCX Client Services – Home-Based Logistics Specialist
The Logistics Specialist will report to a Supply Chain & Operations organization and play a critical role in supporting the company’s mission of delivering exceptional customer service and operational excellence. This role is responsible for overseeing order logistics, shipment coordination, freight communication, and post-shipment resolution while ensuring efficient and accurate supply chain operations.
The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication and analytical skills. This role works closely with warehouse teams, carriers, vendors, and internal departments to ensure inbound and outbound shipments move efficiently and customer expectations are consistently exceeded.
REQUIRED CORE COMPETENCIES
Excellent communicator in both spoken and written English
Strong administrative and organizational skills
Excellent problem-solving and analytical abilities
Strong customer service orientation and professionalism
Ability to multi-task and prioritize effectively in a fast-paced environment
Strong attention to detail and accuracy
Ability to work collaboratively across multiple departments
Passion for operational efficiency and continuous improvement
Ability to handle customer inquiries and complaints professionally
WHAT YOU WILL DO
Logistics & Shipment Coordination
Coordinate and manage inbound international shipments with carriers, freight forwarders, and overseas vendors.
Track shipments from origin to destination and proactively resolve delays, damages, or discrepancies.
Prepare, review, and maintain shipping documentation including:Bills of Lading (BOLs)
Packing lists
Commercial invoices
Ensure compliance with international shipping and customs documentation requirements.
Coordinate transportation planning by selecting optimal shipping methods and carriers.
Monitor outbound shipment performance in partnership with warehouse and third-party logistics providers.
Operational & Supply Chain Support
Oversee order entry responsibilities and shipping paperwork preparation.
Serve as the primary point of communication with the shipping and warehouse teams.
Work cross-functionally to maximize OTIF (On-Time In-Full) performance.
Oversee post-shipment issue resolution and customer shipment concerns.
Monitor logistics costs and identify opportunities for cost reduction and efficiency improvements.
Maintain accurate logistics records and audit-ready documentation.
Reporting & Continuous Improvement
Develop and monitor KPIs and logistics performance metrics.
Analyze logistics and operational data to identify trends and improvement opportunities.
Support the development of reports and dashboards related to supply chain performance.
Collaborate with Operations, Purchasing, Sales, and Finance teams to improve workflows and logistics processes.
Support special projects and ad hoc operational initiatives as needed.
WHAT WE LOOK FOR
Education:
Bachelor’s degree in Business Administration, Supply Chain, Logistics, Communications, or related field preferred.
Experience:
3–4 years of experience in logistics, supply chain, customer service, order management, or related operational support roles.
Language Proficiency:
Strong verbal and written English communication skills.
Working Schedule:
Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficient in Microsoft Office and Google Workspace applications
Strong data entry and reporting skills
Experience with logistics platforms, shipping systems, CRM tools, or ticketing systems preferred
Experience with Zendesk or similar support platforms is a plus
Industry-Specific Knowledge:
Experience in e-commerce, logistics, warehousing, furniture, or supply chain operations is preferred
Understanding of shipping documentation and freight coordination is a plus
Customer-focused mindset with the ability to professionally manage inquiries and escalations
WHAT WE OFFER
Salary Range: PHP 62,000
Industry: Logistics / E-Commerce / Supply Chain
Job Type: Full-time
Work Shift: 7:30 AM – 4:30 PM CST (US)
Workdays: Monday through Friday (US)
Benefits of working with us:
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon hiring
HMO coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders build efficient, high-performing teams through exceptional global talent.
If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you.
LET’S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Apply To This Job