Home-Based Front End Collections TM Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
DCX is seeking a Home-Based Front End Collections TM Specialist to support a U.S.-based roofing partner by managing customer deposits, reviewing project documentation, and ensuring accurate collections throughout the sales process.
In this role, you will be responsible for reviewing customer files, insurance documents, and project details to determine required out-of-pocket expenses and collect deposits accurately. You will work closely with customers and internal teams to ensure projects move forward efficiently while maintaining a high level of professionalism and customer service. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining collections expertise with industry-specific knowledge.
REQUIRED CORE COMPETENCIES
Collections & Payment Management – Accurately calculates and collects required customer deposits while maintaining positive customer relationships.
Attention to Detail – Reviews customer files, contracts, and insurance documentation thoroughly to ensure accuracy and compliance.
Communication Skills – Communicates professionally and confidently with customers, insurance representatives, and internal teams.
Organization & Time Management – Effectively manages multiple customer accounts and deadlines in a fast-paced environment.
Customer Service Excellence – Provides a professional and positive experience while handling sensitive financial conversations.
WHAT YOU WILL DO
Review customer files, contracts, insurance documents, and project information to determine required deposits and out-of-pocket expenses
Contact customers to collect deposits and secure payments before project commencement
Verify payment amounts based on insurance coverage, project scope, and customer obligations
Maintain accurate records of customer communications, payment activity, and account status
Follow up on outstanding deposits and payment commitments in a timely manner
Collaborate with sales, project management, and operations teams to ensure smooth project progression
Resolve customer questions related to deposits, payments, and project financial requirements
Document collection activities and update internal systems with accurate account information
Monitor accounts and identify potential collection issues before they impact project timelines
Assist with reporting and tracking collection metrics as required
Perform additional collections and administrative support tasks as assigned
WHAT WE LOOK FOR
Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
Experience:
2–4 years of collections, accounts receivable, customer service, or related experience
Previous construction industry experience required
Roofing industry experience strongly preferred
Language Proficiency: Excellent verbal and written English communication skills.
Work Schedule: Ability to work overnight or graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Experience in maintaining accurate records and documentation
Familiarity with CRM systems and collections software
Industry-Specific Knowledge:
Ability to read and understand customer contracts, project documentation, and insurance paperwork
Understanding of insurance claim processes and customer out-of-pocket obligations
Experience with AccuLynx is a plus
Native or neutral English accent is highly preferred
Ability to learn roofing terminology and industry processes quickly
WHAT WE OFFER
Salary Range: PHP 40,000 – 43,000
Job Type: Full-time
Industry: Roofing / Construction
Work Shift: 8:00 AM – 4:00 PM CST (USA)
Work Days: Monday to Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
DCX is seeking a Home-Based Front End Collections TM Specialist to support a U.S.-based roofing partner by managing customer deposits, reviewing project documentation, and ensuring accurate collections throughout the sales process.
In this role, you will be responsible for reviewing customer files, insurance documents, and project details to determine required out-of-pocket expenses and collect deposits accurately. You will work closely with customers and internal teams to ensure projects move forward efficiently while maintaining a high level of professionalism and customer service. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining collections expertise with industry-specific knowledge.
REQUIRED CORE COMPETENCIES
Collections & Payment Management – Accurately calculates and collects required customer deposits while maintaining positive customer relationships.
Attention to Detail – Reviews customer files, contracts, and insurance documentation thoroughly to ensure accuracy and compliance.
Communication Skills – Communicates professionally and confidently with customers, insurance representatives, and internal teams.
Organization & Time Management – Effectively manages multiple customer accounts and deadlines in a fast-paced environment.
Customer Service Excellence – Provides a professional and positive experience while handling sensitive financial conversations.
WHAT YOU WILL DO
Review customer files, contracts, insurance documents, and project information to determine required deposits and out-of-pocket expenses
Contact customers to collect deposits and secure payments before project commencement
Verify payment amounts based on insurance coverage, project scope, and customer obligations
Maintain accurate records of customer communications, payment activity, and account status
Follow up on outstanding deposits and payment commitments in a timely manner
Collaborate with sales, project management, and operations teams to ensure smooth project progression
Resolve customer questions related to deposits, payments, and project financial requirements
Document collection activities and update internal systems with accurate account information
Monitor accounts and identify potential collection issues before they impact project timelines
Assist with reporting and tracking collection metrics as required
Perform additional collections and administrative support tasks as assigned
WHAT WE LOOK FOR
Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
Experience:
2–4 years of collections, accounts receivable, customer service, or related experience
Previous construction industry experience required
Roofing industry experience strongly preferred
Language Proficiency: Excellent verbal and written English communication skills.
Work Schedule: Ability to work overnight or graveyard shifts in Philippine time or within U.S. operating hours.
Technical Skills:
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Experience in maintaining accurate records and documentation
Familiarity with CRM systems and collections software
Industry-Specific Knowledge:
Ability to read and understand customer contracts, project documentation, and insurance paperwork
Understanding of insurance claim processes and customer out-of-pocket obligations
Experience with AccuLynx is a plus
Native or neutral English accent is highly preferred
Ability to learn roofing terminology and industry processes quickly
WHAT WE OFFER
Salary Range: PHP 40,000 – 43,000
Job Type: Full-time
Industry: Roofing / Construction
Work Shift: 8:00 AM – 4:00 PM CST (USA)
Work Days: Monday to Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!