[Hiring] Temporary Team Lead @TTEC
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business.
What You’ll Do:
• Motivate your team to meet TTEC and client metric performance goals.
• Answer associates' questions, guide them to resolve issues, and handle customer escalations.
• Report to the Operations Manager and encourage team career mobility.
During a Typical Day, You’ll:
• Coach associates to achieve company and client goals while addressing employee-related issues.
• Manage multiple, complex, ongoing tasks and projects, including monitoring attendance and processing payroll.
• Motivate and mentor your team with constant coaching and feedback.
• Utilize TTEC and client tools to accomplish required tasks and troubleshoot technology issues.
• Impact the financial health of the company by leading with compassion and helping retain employees.
Qualifications
• Associate degree, technical school, or equivalent work experience.
• Utilize time management skills for priority tasks to make informed decisions.
• Engage and support your team while focusing on overall team performance.
• Demonstrate empathetic leadership while handling conflicts with diverse team members.
• Customer-focused mindset to support high standards of accountability.
Requirements
• Comfortable with computer systems.
Benefits
• Supportive of your career and professional development.
• An inclusive culture and community-minded organization.
• A global team of curious lifelong learners guided by company values.
• Paid time off (PTO) and wellness and healthcare benefits.
• Great compensation package with an anticipated range of $19-$20 hourly.
Apply Now
Apply Now
Role Description
Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business.
What You’ll Do:
• Motivate your team to meet TTEC and client metric performance goals.
• Answer associates' questions, guide them to resolve issues, and handle customer escalations.
• Report to the Operations Manager and encourage team career mobility.
During a Typical Day, You’ll:
• Coach associates to achieve company and client goals while addressing employee-related issues.
• Manage multiple, complex, ongoing tasks and projects, including monitoring attendance and processing payroll.
• Motivate and mentor your team with constant coaching and feedback.
• Utilize TTEC and client tools to accomplish required tasks and troubleshoot technology issues.
• Impact the financial health of the company by leading with compassion and helping retain employees.
Qualifications
• Associate degree, technical school, or equivalent work experience.
• Utilize time management skills for priority tasks to make informed decisions.
• Engage and support your team while focusing on overall team performance.
• Demonstrate empathetic leadership while handling conflicts with diverse team members.
• Customer-focused mindset to support high standards of accountability.
Requirements
• Comfortable with computer systems.
Benefits
• Supportive of your career and professional development.
• An inclusive culture and community-minded organization.
• A global team of curious lifelong learners guided by company values.
• Paid time off (PTO) and wellness and healthcare benefits.
• Great compensation package with an anticipated range of $19-$20 hourly.
Apply Now
Apply Now