[Hiring] Telephonic Interviewer LPN - A @illumifin
Role Description
This position performs telephonic interviews for clients who have applied for insurance. We are seeking a schedule of Mon-Fri, 11a-8p CST. Training will be for 2 weeks Mon-Fri, 8a-4:30p CST.
Telephonic Interviewer Responsibilities
ā¢ Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
ā¢ Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
ā¢ Uses pre-determined follow-up questions needed for a thorough collection of data.
ā¢ Gives concise, accurate documentation on client's health history.
ā¢ Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
ā¢ When necessary, tactfully refocuses applicants who wander off the subject.
ā¢ Completes all interviews in a timely manner, according to department guidelines.
ā¢ Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
ā¢ Maintains a minimum 96% quality standard on all telephonic interviews.
ā¢ Other duties that are assigned.
Qualifications
ā¢ Valid and current LPN license.
ā¢ Education: high school diploma.
ā¢ Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
ā¢ Must type at least 40 words per minute.
ā¢ Basic functional math skills.
ā¢ Performs work accurately and efficiently under deadline pressures.
ā¢ Heavy telephone contact with both customers and internal company staff.
ā¢ Heavy keyboard and computer use.
Requirements
ā¢ Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred).
ā¢ 2 years of nursing experience (preferred).
ā¢ Database experience preferred.
ā¢ 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred).
ā¢ Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
Benefits
The base pay for this position is starting at $23/hour depending on experience and qualifications.
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This position performs telephonic interviews for clients who have applied for insurance. We are seeking a schedule of Mon-Fri, 11a-8p CST. Training will be for 2 weeks Mon-Fri, 8a-4:30p CST.
Telephonic Interviewer Responsibilities
ā¢ Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
ā¢ Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
ā¢ Uses pre-determined follow-up questions needed for a thorough collection of data.
ā¢ Gives concise, accurate documentation on client's health history.
ā¢ Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
ā¢ When necessary, tactfully refocuses applicants who wander off the subject.
ā¢ Completes all interviews in a timely manner, according to department guidelines.
ā¢ Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
ā¢ Maintains a minimum 96% quality standard on all telephonic interviews.
ā¢ Other duties that are assigned.
Qualifications
ā¢ Valid and current LPN license.
ā¢ Education: high school diploma.
ā¢ Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
ā¢ Must type at least 40 words per minute.
ā¢ Basic functional math skills.
ā¢ Performs work accurately and efficiently under deadline pressures.
ā¢ Heavy telephone contact with both customers and internal company staff.
ā¢ Heavy keyboard and computer use.
Requirements
ā¢ Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred).
ā¢ 2 years of nursing experience (preferred).
ā¢ Database experience preferred.
ā¢ 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred).
ā¢ Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
Benefits
The base pay for this position is starting at $23/hour depending on experience and qualifications.
Apply tot his job
Apply To this Job