[Hiring] Telecommunicator II @Cityblock Health, Inc.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Telecommunicator II is an up and comer on the Inbound Communications team, with demonstrated excellence meeting the needs of Cityblock’s members. This role is fully remote, and may require regular work on alternating weekends and federal or company holidays. It is directly member-facing, encompassing the responsibilities of the preceding Telecommunicator I role within the job class. In addition, the TC II demonstrates alignment to Cityblock’s values through the fulfillment of these added responsibilities:
• Put Members First:
• Be timely and punctual, both in attendance and throughout requests for service
• Provide and maintain a secluded workspace, free of distractions and private to protect the integrity of sensitive or protected information
• Bring your whole self:
• Assist in building upon the foundation of our effectiveness by testing and offering feedback on new processes and tools
• Serve as a mentor/buddy to new teammates and host visitors or observers
• Be all in:
• Own your areas of strength and growth, demonstrating the willingness and effort through self-review of Quality Assurance reports
• Attains additional functional skills such as omnichannel communication (via SMS, E-Mail and form submissions)
• Aim for understanding:
• Guide callers through processes to assess their needs, give them a say, and add value to every interaction
• Gain a deep knowledge
• Lean into discomfort:
• Maintains composure and quality of service when confronted by offensive and/or disruptive language from members
• Thrive in a fully remote work environment utilizing written and visual instructions, demonstrating progressively increased independence
Qualifications
• 2 or more years in the health contact center field
• At least 6 months of success as a Telecommunicator I
• High School Diploma or GED
Requirements
• We take into account an individual’s qualifications, skillset, and experience in determining final salary
• The expected salary range for this position is: 27.26 - 30.00
Benefits
• Eligible for health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave
Apply Now
Apply Now
Role Description
The Telecommunicator II is an up and comer on the Inbound Communications team, with demonstrated excellence meeting the needs of Cityblock’s members. This role is fully remote, and may require regular work on alternating weekends and federal or company holidays. It is directly member-facing, encompassing the responsibilities of the preceding Telecommunicator I role within the job class. In addition, the TC II demonstrates alignment to Cityblock’s values through the fulfillment of these added responsibilities:
• Put Members First:
• Be timely and punctual, both in attendance and throughout requests for service
• Provide and maintain a secluded workspace, free of distractions and private to protect the integrity of sensitive or protected information
• Bring your whole self:
• Assist in building upon the foundation of our effectiveness by testing and offering feedback on new processes and tools
• Serve as a mentor/buddy to new teammates and host visitors or observers
• Be all in:
• Own your areas of strength and growth, demonstrating the willingness and effort through self-review of Quality Assurance reports
• Attains additional functional skills such as omnichannel communication (via SMS, E-Mail and form submissions)
• Aim for understanding:
• Guide callers through processes to assess their needs, give them a say, and add value to every interaction
• Gain a deep knowledge
• Lean into discomfort:
• Maintains composure and quality of service when confronted by offensive and/or disruptive language from members
• Thrive in a fully remote work environment utilizing written and visual instructions, demonstrating progressively increased independence
Qualifications
• 2 or more years in the health contact center field
• At least 6 months of success as a Telecommunicator I
• High School Diploma or GED
Requirements
• We take into account an individual’s qualifications, skillset, and experience in determining final salary
• The expected salary range for this position is: 27.26 - 30.00
Benefits
• Eligible for health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave
Apply Now
Apply Now