[Hiring] Supervisor, Customer Experience @Conduent
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Role Description
Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you!
ā¢ Lead and motivate a team of 18+ customer service representatives to achieve performance targets and deliver outstanding service.
ā¢ Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements.
ā¢ Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction.
ā¢ Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development.
ā¢ Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed.
ā¢ Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience.
ā¢ Foster open communication within the team, promoting a collaborative and positive work environment.
Requirements
ā¢ Minimum of 2 years in a supervisory role within a call center environment.
ā¢ Demonstrated commitment to delivering exceptional customer service.
ā¢ Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills.
ā¢ Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions.
ā¢ Excellent communication and interpersonal skills.
ā¢ Basic understanding of telecommunications products and services is a plus.
Benefits
ā¢ Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
ā¢ Retirement Savings: Supportive plans to help you secure your financial future.
ā¢ Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
ā¢ Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
ā¢ Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
ā¢ Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.
Apply Now
Apply Now
Role Description
Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you!
ā¢ Lead and motivate a team of 18+ customer service representatives to achieve performance targets and deliver outstanding service.
ā¢ Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements.
ā¢ Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction.
ā¢ Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development.
ā¢ Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed.
ā¢ Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience.
ā¢ Foster open communication within the team, promoting a collaborative and positive work environment.
Requirements
ā¢ Minimum of 2 years in a supervisory role within a call center environment.
ā¢ Demonstrated commitment to delivering exceptional customer service.
ā¢ Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills.
ā¢ Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions.
ā¢ Excellent communication and interpersonal skills.
ā¢ Basic understanding of telecommunications products and services is a plus.
Benefits
ā¢ Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
ā¢ Retirement Savings: Supportive plans to help you secure your financial future.
ā¢ Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
ā¢ Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
ā¢ Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
ā¢ Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.
Apply Now
Apply Now