[Hiring] Specialty Lens Customer Service Representative I @ABB OPTICAL Group
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialty Lens Customer Service Representative I will provide total support to Specialty Lens customers. They interact with customers to provide and process information in response to purchases, inquiries, concerns and requests about products and services. • Answer incoming phone calls, enter customer orders, fax input, and make outbound calls as appropriate. • Process gas permeable and custom soft contact lens orders. • Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources. • Mail product literature and price lists, and ensure orders are processed by appropriate deadlines. • May also process adjustments or modifications for the manufacturing lab. • Provide solutions for customers in the areas of credits and order tracking. • Assist shipping department and manufacturing lab when needed. Qualifications • High school diploma or equivalent required • Prior work experience in an inbound call center environment or customer service experience is required. • NCLE Certification required within one year. • Continuing education (classes, industry articles & tests) to maintain certificate is required every three years. Requirements • While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. • The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). • Specific vision, peripheral vision, depth perception and the ability to adjust focus is required. Benefits • Medical, dental, and vision insurance • Life and group life insurance • Voluntary supplemental life insurance • Supplemental health benefits (critical illness, hospital, accident) • Short- and long-term disability • Paid family leave (where applicable by state law) • 401(k) plan • Tuition reimbursement • Eyewear discounts • Paid vacation and/or sick time • Paid holidays • Birthday PTO Apply tot his job