[Hiring] Software Engineer, Technical Support -- Night Shift @KION Group

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Role Description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
• Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues
• Participate in emergency situations requiring on-site support
• Assist project and technical engineers in integration of new systems
• Assist technical and development personnel in application quality testing
• Work on site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks and other peripherals such as printers
• Review Sales and Estimating Functional Specifications documentation
• Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
• Participate in an on call rotation during non-business hours

Qualifications
• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems

Benefits
• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Company Description

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