[Hiring] Seasonal Support @Togetherwork
Role Description
Please note, this is a part-time seasonal position running from May-September 2026.
We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.
ā¢ Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
ā¢ Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
ā¢ Documenting frequently asked questions and preparing knowledge-based content.
ā¢ Documenting requirements and user stories for production issues and feature requests.
Qualifications
ā¢ A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
ā¢ Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
ā¢ Ensures that the customer is successful using our product and has a great experience doing so.
ā¢ Eager to join at the ground level, knowing there is room for growth.
Requirements
ā¢ Strong customer service and analytical skills are a must.
ā¢ Comfortable helping customers via phone support.
ā¢ Ability to diagnose and explain complex solutions to technical and non-technical audiences.
ā¢ Ability to quickly learn computer software and operating procedures.
ā¢ Proficient in Microsoft Office Suite or related software.
ā¢ Previous experience with SaaS or payments industry preferred, but not mandatory.
ā¢ Flexible work schedule; must be able to work on weekends.
ā¢ Knowledge and passion for the dance industry.
ā¢ Excellent communication (written and verbal) and time management skills.
ā¢ Proven track record of outstanding performance and achieving goals.
ā¢ Success-driven, works well in a team and enjoys a dynamic and changing environment.
Benefits
ā¢ Medical, dental, and vision insurance options.
ā¢ 100% Employer paid short/long term disability.
ā¢ Basic Life.
ā¢ 401(k) option with company match up to 4%.
ā¢ Flexible paid personal/vacation time built on mutual trust and accountability.
ā¢ 10 sick days annually.
ā¢ 10 company paid holidays.
ā¢ 6 weeks paid parental leave.
ā¢ Pet Insurance.
ā¢ Medical Travel Benefits.
ā¢ Infertility Benefits.
ā¢ Teladoc.
ā¢ Employee Assistance Program.
ā¢ Wellness Benefits & Engagement Platform.
Apply tot his job
Apply To this Job
Please note, this is a part-time seasonal position running from May-September 2026.
We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.
ā¢ Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
ā¢ Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
ā¢ Documenting frequently asked questions and preparing knowledge-based content.
ā¢ Documenting requirements and user stories for production issues and feature requests.
Qualifications
ā¢ A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
ā¢ Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
ā¢ Ensures that the customer is successful using our product and has a great experience doing so.
ā¢ Eager to join at the ground level, knowing there is room for growth.
Requirements
ā¢ Strong customer service and analytical skills are a must.
ā¢ Comfortable helping customers via phone support.
ā¢ Ability to diagnose and explain complex solutions to technical and non-technical audiences.
ā¢ Ability to quickly learn computer software and operating procedures.
ā¢ Proficient in Microsoft Office Suite or related software.
ā¢ Previous experience with SaaS or payments industry preferred, but not mandatory.
ā¢ Flexible work schedule; must be able to work on weekends.
ā¢ Knowledge and passion for the dance industry.
ā¢ Excellent communication (written and verbal) and time management skills.
ā¢ Proven track record of outstanding performance and achieving goals.
ā¢ Success-driven, works well in a team and enjoys a dynamic and changing environment.
Benefits
ā¢ Medical, dental, and vision insurance options.
ā¢ 100% Employer paid short/long term disability.
ā¢ Basic Life.
ā¢ 401(k) option with company match up to 4%.
ā¢ Flexible paid personal/vacation time built on mutual trust and accountability.
ā¢ 10 sick days annually.
ā¢ 10 company paid holidays.
ā¢ 6 weeks paid parental leave.
ā¢ Pet Insurance.
ā¢ Medical Travel Benefits.
ā¢ Infertility Benefits.
ā¢ Teladoc.
ā¢ Employee Assistance Program.
ā¢ Wellness Benefits & Engagement Platform.
Apply tot his job
Apply To this Job