[Hiring] Records Client Services Facilitator @Magna Legal Services
Role Description
Magna Legal Services is seeking a Records Facilitator to join our Client Services team! We are looking for someone who can work well independently, has natural problem-solving skills, and outstanding interpersonal skills. Our ideal candidate is highly reliable and has a desire to both learn and grow in a legal services setting.
• Research and diagnose procedural issues and exceptions for our clients.
• Client communication, responding to all emails and inquiries in a timely manner.
• Communicate effectively to high profile clients, challenging clients, witnesses, and team members.
• Navigate software, web portals, and digital filing systems.
• Maintain a calendar system for follow-up with recurring and ongoing tasks.
Qualifications
• Minimum 2-3 years of experience in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Ability to learn and understand the litigation process including documentary evidence.
• Strong work ethic and goal oriented.
• Excellent written and oral communication abilities.
• Extraordinary attention to detail.
• Acute research abilities and deductive reasoning.
• Must be able to work in a team and a fast-paced environment.
• Proficient in MS Office software and saving/manipulating PDFs (opening, editing, combining) (Adobe, Nitro, internet, general windows tasks).
Requirements
• Compensation: USD $16.00 - $20.00 per hour.
• An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
• The range listed is just one component of the total compensation package for employees.
Benefits
• Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.
Apply tot his job
Apply To this Job
Magna Legal Services is seeking a Records Facilitator to join our Client Services team! We are looking for someone who can work well independently, has natural problem-solving skills, and outstanding interpersonal skills. Our ideal candidate is highly reliable and has a desire to both learn and grow in a legal services setting.
• Research and diagnose procedural issues and exceptions for our clients.
• Client communication, responding to all emails and inquiries in a timely manner.
• Communicate effectively to high profile clients, challenging clients, witnesses, and team members.
• Navigate software, web portals, and digital filing systems.
• Maintain a calendar system for follow-up with recurring and ongoing tasks.
Qualifications
• Minimum 2-3 years of experience in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Ability to learn and understand the litigation process including documentary evidence.
• Strong work ethic and goal oriented.
• Excellent written and oral communication abilities.
• Extraordinary attention to detail.
• Acute research abilities and deductive reasoning.
• Must be able to work in a team and a fast-paced environment.
• Proficient in MS Office software and saving/manipulating PDFs (opening, editing, combining) (Adobe, Nitro, internet, general windows tasks).
Requirements
• Compensation: USD $16.00 - $20.00 per hour.
• An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
• The range listed is just one component of the total compensation package for employees.
Benefits
• Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.
Apply tot his job
Apply To this Job