[Hiring] Quality Assurance Analyst @Conduent Business Services, LLC
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Quality Assurance Analyst will monitor processes and call quality to ensure compliance with applicable Performance Standards. Utilizes data analysis and process improvement skills to identify, implement, and monitor operations for adherence and operational efficiency. As a member of the team, you will be responsible for performing tasks such as:
• Conduct call audits to ensure quality and compliance.
• Offer coaching and constructive feedback to team members.
• Manage and resolve escalated customer issues.
• Generate and review monthly quality reports.
• Identify key trends and present findings to management.
Qualifications
• Must be able to clear a criminal background check and drug screening.
• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Strong attention to detail.
• Knowledge of Microsoft products (i.e., Word, Outlook, Excel).
• Self-Starter.
Requirements
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.
• Live in one of the following states: AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
Benefits
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including:
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
The estimated salary range for this role is $38,400 - $48,000.
Apply Now
Apply Now
Role Description
The Quality Assurance Analyst will monitor processes and call quality to ensure compliance with applicable Performance Standards. Utilizes data analysis and process improvement skills to identify, implement, and monitor operations for adherence and operational efficiency. As a member of the team, you will be responsible for performing tasks such as:
• Conduct call audits to ensure quality and compliance.
• Offer coaching and constructive feedback to team members.
• Manage and resolve escalated customer issues.
• Generate and review monthly quality reports.
• Identify key trends and present findings to management.
Qualifications
• Must be able to clear a criminal background check and drug screening.
• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Strong attention to detail.
• Knowledge of Microsoft products (i.e., Word, Outlook, Excel).
• Self-Starter.
Requirements
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.
• Live in one of the following states: AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
Benefits
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including:
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
The estimated salary range for this role is $38,400 - $48,000.
Apply Now
Apply Now