[Hiring] Phone Customer Service Representative @Hearst
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
• Positions available for Customer Service Representatives, including bilingual roles for candidates fluent in both English and Spanish.
• Work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton, or Wilton.
• Remote option requires a noise-free workspace and high-speed internet.
• Company offers computer equipment and paid training.
• Must live within the state of Iowa, preference within 60 miles of one of our locations.
Qualifications
• Strong computer navigation skills and PC knowledge.
• Passionate about helping others.
• Speak in a pleasant tone, retain composure, and gain confidence of the customer.
• Proficient ability to read, write, and speak the English language.
• Ability to identify and anticipate customer needs.
• Effectively prioritize work time to ensure productivity standards are achieved.
• Make customers feel valued and appreciated.
• Ability to thrive in a fast-paced, challenging, team-oriented culture.
• Customer service background or experience working with people.
Requirements
• Paid training from August 25 - September 12, Monday - Friday 9am - 4pm.
• Work schedule options:
• Monday - Friday 9:00 AM - 5:00 PM
• Monday - Friday 10:00 AM - 6:00 PM
• Monday - Friday 12:00 PM - 8:00 PM
• Base wage = $14.50.
• Shift differential: 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
• Position type: Temporary, non-benefited position, with potential to transition into a regular, full-time role based on performance and organizational needs within 5 months.
Benefits
• We strive to create an environment that brings the power of diversity to life.
Company Description
• MISSION: Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.
• VISION: Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
• VALUES:
• Integrity: We uphold honesty, transparency, and accountability in all we do.
• Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
• Excellence: We pursue world-class quality and continuous improvement in everything we do.
• Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
• Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
• Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve.
Apply Now
Apply Now
Role Description
Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
• Positions available for Customer Service Representatives, including bilingual roles for candidates fluent in both English and Spanish.
• Work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton, or Wilton.
• Remote option requires a noise-free workspace and high-speed internet.
• Company offers computer equipment and paid training.
• Must live within the state of Iowa, preference within 60 miles of one of our locations.
Qualifications
• Strong computer navigation skills and PC knowledge.
• Passionate about helping others.
• Speak in a pleasant tone, retain composure, and gain confidence of the customer.
• Proficient ability to read, write, and speak the English language.
• Ability to identify and anticipate customer needs.
• Effectively prioritize work time to ensure productivity standards are achieved.
• Make customers feel valued and appreciated.
• Ability to thrive in a fast-paced, challenging, team-oriented culture.
• Customer service background or experience working with people.
Requirements
• Paid training from August 25 - September 12, Monday - Friday 9am - 4pm.
• Work schedule options:
• Monday - Friday 9:00 AM - 5:00 PM
• Monday - Friday 10:00 AM - 6:00 PM
• Monday - Friday 12:00 PM - 8:00 PM
• Base wage = $14.50.
• Shift differential: 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
• Position type: Temporary, non-benefited position, with potential to transition into a regular, full-time role based on performance and organizational needs within 5 months.
Benefits
• We strive to create an environment that brings the power of diversity to life.
Company Description
• MISSION: Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.
• VISION: Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
• VALUES:
• Integrity: We uphold honesty, transparency, and accountability in all we do.
• Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
• Excellence: We pursue world-class quality and continuous improvement in everything we do.
• Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
• Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
• Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve.
Apply Now
Apply Now