[Hiring] Patient Monitoring - Bilingual LVN/LPN @Nsight Health
Role Description
We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for supporting patients with real-time health monitoring, responding to alerts, delivering timely life-improving interventions, and educating and empowering patients through ongoing care.
ā¢ Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
ā¢ Handle inbound phone calls and route appropriately based on clinical urgency
ā¢ Route non-clinical inbound calls to the appropriate departments across the company
ā¢ Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
ā¢ Collaborate with providers to coordinate timely and effective patient care
ā¢ Perform monthly wellness assessments and complete comprehensive chart reviews
ā¢ Accurately document all patient interactions in our clinical platform in real time
ā¢ Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
ā¢ Maintain compliance with company policies and applicable regulations
ā¢ Perform other duties as assigned
Qualifications
ā¢ Active LVN/LPN license required
ā¢ Proficient with computers, EMRs, and telehealth tools
ā¢ Strong communication and organizational skills
ā¢ Bilingual Proficiency: Fluent in English and Spanish
ā¢ At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Requirements
ā¢ Minimum internet speed of 50 Mbps download / 10 Mbps upload
ā¢ Hardwired internet connection required
ā¢ Speed test submission required during the offer process
ā¢ Private, HIPAA-compliant workspace
Schedule
ā¢ This position operates on a 4-day work week structure, consisting of 10-hour shifts.
ā¢ Must be available to work rotating holidays throughout the year.
ā¢ Requires mandatory coverage of a minimum of two (2) weekends per month.
Training Requirements
ā¢ All new hires must complete a comprehensive training program:
ā¢ Duration: Five weeks
ā¢ Schedule: Monday through Friday, 9:00 AM ā 6:00 PM Eastern Time
ā¢ Attendance is mandatory to ensure readiness prior to independently supporting patients.
Compensation & Benefits
ā¢ Competitive base pay of $24-$26 per hour.
ā¢ Shift Differentials:
ā¢ Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
ā¢ Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
ā¢ Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
ā¢ Additional Compensation:
ā¢ Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
ā¢ Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
ā¢ 5% Bilingual Pay Allowance
ā¢ Benefits Include:
ā¢ 11 Paid Company Holidays annually
ā¢ Paid Time Off (PTO)
ā¢ Medical, Dental, Vision, and supplemental insurance options
ā¢ 401(k) Plan with 3.5% Company Match
ā¢ Company-provided equipment
We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for supporting patients with real-time health monitoring, responding to alerts, delivering timely life-improving interventions, and educating and empowering patients through ongoing care.
ā¢ Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
ā¢ Handle inbound phone calls and route appropriately based on clinical urgency
ā¢ Route non-clinical inbound calls to the appropriate departments across the company
ā¢ Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
ā¢ Collaborate with providers to coordinate timely and effective patient care
ā¢ Perform monthly wellness assessments and complete comprehensive chart reviews
ā¢ Accurately document all patient interactions in our clinical platform in real time
ā¢ Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
ā¢ Maintain compliance with company policies and applicable regulations
ā¢ Perform other duties as assigned
Qualifications
ā¢ Active LVN/LPN license required
ā¢ Proficient with computers, EMRs, and telehealth tools
ā¢ Strong communication and organizational skills
ā¢ Bilingual Proficiency: Fluent in English and Spanish
ā¢ At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Requirements
ā¢ Minimum internet speed of 50 Mbps download / 10 Mbps upload
ā¢ Hardwired internet connection required
ā¢ Speed test submission required during the offer process
ā¢ Private, HIPAA-compliant workspace
Schedule
ā¢ This position operates on a 4-day work week structure, consisting of 10-hour shifts.
ā¢ Must be available to work rotating holidays throughout the year.
ā¢ Requires mandatory coverage of a minimum of two (2) weekends per month.
Training Requirements
ā¢ All new hires must complete a comprehensive training program:
ā¢ Duration: Five weeks
ā¢ Schedule: Monday through Friday, 9:00 AM ā 6:00 PM Eastern Time
ā¢ Attendance is mandatory to ensure readiness prior to independently supporting patients.
Compensation & Benefits
ā¢ Competitive base pay of $24-$26 per hour.
ā¢ Shift Differentials:
ā¢ Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
ā¢ Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
ā¢ Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
ā¢ Additional Compensation:
ā¢ Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
ā¢ Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
ā¢ 5% Bilingual Pay Allowance
ā¢ Benefits Include:
ā¢ 11 Paid Company Holidays annually
ā¢ Paid Time Off (PTO)
ā¢ Medical, Dental, Vision, and supplemental insurance options
ā¢ 401(k) Plan with 3.5% Company Match
ā¢ Company-provided equipment