[Hiring] Outbound Call Center Agent @MDS COMMUNICATIONS CORPORATION
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Role Description
MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
As an MDS Communication Specialist you will:
• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.
Qualifications
• 1 year or more of successful outbound telemarketing experience
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence
Benefits
• $15-$16 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
Apply Now
Apply Now
Role Description
MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
As an MDS Communication Specialist you will:
• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.
Qualifications
• 1 year or more of successful outbound telemarketing experience
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence
Benefits
• $15-$16 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
Apply Now
Apply Now