[Hiring] Nurse Navigator @NeuroPace

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking a Nurse Navigator to join our team. This individual will support the NeuroPace West and Central sales territory. The Nurse Navigator’s role is to help provide adults living with drug-resistant epilepsy with improved access to healthcare, and simplify what can often be a complex journey to obtain medical evaluation for advanced epilepsy treatment. The Nurse Navigator will work closely with patients and their families, healthcare providers and their office staff, local field teams, and insurance providers to provide a more seamless experience for those seeking specialized care at a comprehensive epilepsy center. As a Nurse Navigator, this individual will be responsible for high-quality patient education via phone, email, and/or web conferencing, and assisting with administrative steps along the road to treatment. The ideal candidate is passionate about being a patient advocate, should have diverse patient interaction experience in a healthcare setting, and understands how to help individuals navigate their healthcare journey. Key Responsibilities • Upon completion of product training, provide education via phone on the NeuroPace RNS® System to adults living with drug-resistant focal epilepsy. • Support up to 150 patients per month within the US, providing compassionate high-quality support as patients navigate the complex epilepsy healthcare environment. • Respond to patient, provider, and field communications in a timely manner. • Build and maintain strong relationships with the local field teams, healthcare providers and clinic staff as well as with patients and their care partners. • Facilitate the epilepsy care journey and help patients develop personal plans to access specialized epilepsy care. • Use critical thinking and problem solving to support each patient. Qualifications • A Nursing degree (RN) is required • 3 or more years in a clinical setting working with people living with epilepsy, with demonstrated assessment skills and ability to creatively problem-solve or at least 3 years in a similar case manager role within a medical device organization. • Knowledge of disease management and experience in care coordination. • Strong verbal and written communication skills to describe the product and potential next steps to patients, care partners and professionals; strong attention to detail. • Working knowledge of Word, Excel, Microsoft Outlook, and database systems (i.e. Salesforce.) • Excellent organizational skills • Spanish fluency a plus • Occasional US travel ~5% for training and conferences. • Other duties as assigned. Benefits • Medical, Dental & Vision Insurance • Voluntary Life • 401K • RSU • 529 plan • ESPP Program • Health & Wellness Program • Generous Paid Time Off plus eleven paid holidays • FSA & Commuter Benefits Apply tot his job