Hiring Now: Inbound Customer Service Agent - Consumer Relations
We're building our team and are looking for a creative Inbound Customer Service Agent - Consumer Relations! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â Description:
 As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
 Create an outstanding quality service experience for the GE Appliance consumer,
 Advocate for customers with multiple internal departments for satisfactory resolutions.
 Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
 Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
 Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
 High School Diploma or GED
 Minimum of 1-year Call-Center experience
 Minimum of 2-years Escalated Customer Service experience
 Ability to communicate effectively in English is a requirement
 Excellent written & verbal skills
 Moderate to advanced computer skills; navigating multiple online applications
 Exceptional organizational skills; ability to effectively multi-task
 Ability to handle high-volume calls while simultaneously handling multiple online applications
 Previous experience working from home (preferred)
 Passion for helping customers and problem-solving
 Flexible with the ability to take direction from management yet work independently to achieve goals
 Active listening skills and the ability to ask questions
 Conflict resolution skills; negotiation skills; and time management skills
 Flexibility, being the ability to adapt to change.
 Critical thinking skills
 Desire to work in a team environment towards common goals
 Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
 Paid on-the-job training and mentoring
 Work-from-home opportunities (equipment provided)
 No weekend shifts
 Paid time off
 Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
 401(k) program with a company match
 Short-term and long-term disability
 Life insurance
 Appliance discount program
 Tuition reimbursement
 Gym membership reimbursement
 Career growth opportunities Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
 As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
 Create an outstanding quality service experience for the GE Appliance consumer,
 Advocate for customers with multiple internal departments for satisfactory resolutions.
 Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
 Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
 Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
 High School Diploma or GED
 Minimum of 1-year Call-Center experience
 Minimum of 2-years Escalated Customer Service experience
 Ability to communicate effectively in English is a requirement
 Excellent written & verbal skills
 Moderate to advanced computer skills; navigating multiple online applications
 Exceptional organizational skills; ability to effectively multi-task
 Ability to handle high-volume calls while simultaneously handling multiple online applications
 Previous experience working from home (preferred)
 Passion for helping customers and problem-solving
 Flexible with the ability to take direction from management yet work independently to achieve goals
 Active listening skills and the ability to ask questions
 Conflict resolution skills; negotiation skills; and time management skills
 Flexibility, being the ability to adapt to change.
 Critical thinking skills
 Desire to work in a team environment towards common goals
 Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
 Paid on-the-job training and mentoring
 Work-from-home opportunities (equipment provided)
 No weekend shifts
 Paid time off
 Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
 401(k) program with a company match
 Short-term and long-term disability
 Life insurance
 Appliance discount program
 Tuition reimbursement
 Gym membership reimbursement
 Career growth opportunities Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now