Hiring Now: Associate Director, Customer and Product Insights
Core Information:Position: Associate Director, Customer And Product InsightsLocation: RemoteCompensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings available  About the position
The Associate Director of Customer and Product Insights at Verizon is a senior insights professional responsible for leading the customer and product research and insights function for the Verizon Value portfolio of brands. This role involves driving business decisions to maintain a competitive edge by delivering best-in-class value propositions and experiences to customers. The position requires collaboration across brand and product teams, managing a team of insights professionals, and ensuring high-quality research methodologies are employed to inform strategic decisions.
Responsibilities
 Proactively define and prioritize the research roadmap across brand and product teams.
,
 Manage, mentor, and coach direct reports focused on specific work streams.
,
 Conduct hands-on research and storytelling during team growth stages as needed.
,
 Set a high bar for research rigor and insights storytelling.
,
 Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently.
,
 Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics.
,
 Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding.
,
 Represent customer insights in leadership forums to inform decision-making and action planning.
,
 Oversee team performance and professional development, providing feedback and coaching.
,
 Promote engagement with business senior leadership as consumer champions.
Requirements
 Bachelor's degree or four or more years of work experience.
,
 Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research.
,
 Experience designing qualitative and quantitative research programs to address business needs.
,
 Strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis.
,
 Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography.
,
 Ability to synthesize data from multiple sources into actionable insights and recommendations.
Nice-to-haves
 Four or more years of experience managing a team of three or more people.
,
 Experience providing insights for value proposition development.
,
 Experience leveraging secondary data and trends to inform business scenarios.
,
 Ability to present insights compellingly and establish rapport with Senior Leadership.
,
 Experience in consumer or business space marketing, CX, or UX research.
,
 Demonstrated effective consultative skills and business acumen in the telecom industry.
Benefits
 Health and wellness benefits
,
 Short term incentives
,
 401(k) Savings Plan
,
 Stock incentive programs
,
 Paid time off
,
 Parental leave
,
 Adoption assistance
,
 Tuition assistance Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
The Associate Director of Customer and Product Insights at Verizon is a senior insights professional responsible for leading the customer and product research and insights function for the Verizon Value portfolio of brands. This role involves driving business decisions to maintain a competitive edge by delivering best-in-class value propositions and experiences to customers. The position requires collaboration across brand and product teams, managing a team of insights professionals, and ensuring high-quality research methodologies are employed to inform strategic decisions.
Responsibilities
 Proactively define and prioritize the research roadmap across brand and product teams.
,
 Manage, mentor, and coach direct reports focused on specific work streams.
,
 Conduct hands-on research and storytelling during team growth stages as needed.
,
 Set a high bar for research rigor and insights storytelling.
,
 Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently.
,
 Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics.
,
 Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding.
,
 Represent customer insights in leadership forums to inform decision-making and action planning.
,
 Oversee team performance and professional development, providing feedback and coaching.
,
 Promote engagement with business senior leadership as consumer champions.
Requirements
 Bachelor's degree or four or more years of work experience.
,
 Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research.
,
 Experience designing qualitative and quantitative research programs to address business needs.
,
 Strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis.
,
 Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography.
,
 Ability to synthesize data from multiple sources into actionable insights and recommendations.
Nice-to-haves
 Four or more years of experience managing a team of three or more people.
,
 Experience providing insights for value proposition development.
,
 Experience leveraging secondary data and trends to inform business scenarios.
,
 Ability to present insights compellingly and establish rapport with Senior Leadership.
,
 Experience in consumer or business space marketing, CX, or UX research.
,
 Demonstrated effective consultative skills and business acumen in the telecom industry.
Benefits
 Health and wellness benefits
,
 Short term incentives
,
 401(k) Savings Plan
,
 Stock incentive programs
,
 Paid time off
,
 Parental leave
,
 Adoption assistance
,
 Tuition assistance Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now