[Hiring] Medical Billing Customer Service Representatives @TEKsystems
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Role Description
TEKsystems in partnership with leading healthcare client is transforming the patient billing experience with the launch of our Single Billing Office (SBO) model. This new approach consolidates hospital and physician billing into one unified statement, simplifying the payment process for our patients.
We are seeking Customer Service Representatives (CSRs) to support this transition by assisting patients with updating their payment information and navigating the new billing system. This is a critical role in ensuring a smooth and positive experience for thousands of patients during this change.
Key Responsibilities:
• Proactively contact patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
• Clearly and empathetically explain the need for updating payment details due to the transition from a third-party portal to EPIC.
• Re-establish autopay for grandfathered payment plans.
• Manage a work queue in EPIC to identify and prioritize outreach to affected patients.
• Handle inbound calls from patients with questions about their bills, payment plans, or the new billing system.
• Collaborate with Shannon’s team to manage overflow and ensure timely responses to patient inquiries.
• Maintain professionalism and sensitivity when discussing financial matters with patients.
Qualifications
• Previous experience in a call center, healthcare billing, or customer service role preferred.
• Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
• Comfortable using EPIC or similar electronic health record systems (training provided).
• Ability to manage a high volume of calls and multitask effectively.
• Empathy, patience, and a customer-first mindset are essential.
Requirements
• 2-month contract only!
• Hours: Monday–Friday, 8:00 AM – 4:30 PM
• Start Date: September 8th
• Training Provided
Benefits
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
Apply Now
Apply Now
Role Description
TEKsystems in partnership with leading healthcare client is transforming the patient billing experience with the launch of our Single Billing Office (SBO) model. This new approach consolidates hospital and physician billing into one unified statement, simplifying the payment process for our patients.
We are seeking Customer Service Representatives (CSRs) to support this transition by assisting patients with updating their payment information and navigating the new billing system. This is a critical role in ensuring a smooth and positive experience for thousands of patients during this change.
Key Responsibilities:
• Proactively contact patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
• Clearly and empathetically explain the need for updating payment details due to the transition from a third-party portal to EPIC.
• Re-establish autopay for grandfathered payment plans.
• Manage a work queue in EPIC to identify and prioritize outreach to affected patients.
• Handle inbound calls from patients with questions about their bills, payment plans, or the new billing system.
• Collaborate with Shannon’s team to manage overflow and ensure timely responses to patient inquiries.
• Maintain professionalism and sensitivity when discussing financial matters with patients.
Qualifications
• Previous experience in a call center, healthcare billing, or customer service role preferred.
• Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
• Comfortable using EPIC or similar electronic health record systems (training provided).
• Ability to manage a high volume of calls and multitask effectively.
• Empathy, patience, and a customer-first mindset are essential.
Requirements
• 2-month contract only!
• Hours: Monday–Friday, 8:00 AM – 4:30 PM
• Start Date: September 8th
• Training Provided
Benefits
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
Apply Now
Apply Now