[Hiring] Medical Billing Associate - Patient Services @Luna Physical Therapy
Role Description
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
Currently offering closing shifts as follows:
• SHIFT: Monday to Friday 11:00 AM–7:30 PM EST / 10:00 AM–6:30 PM CST / 9:00 AM–5:30 PM MST / 8:00 AM–4:30 PM PST
How you will have an impact:
• Answer inbound patient phone calls as they come in
• Manage Copay Collections and communicate with other departments for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintain industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieve goals set by management
• Achieve daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Perform Ad Hoc tasks at manager's discretion
Qualifications
• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn
Benefits
• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date
• $15 - $20 an hour
• Salary is dependent on experience and location.
Company Description
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Apply tot his job
Apply To this Job
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
Currently offering closing shifts as follows:
• SHIFT: Monday to Friday 11:00 AM–7:30 PM EST / 10:00 AM–6:30 PM CST / 9:00 AM–5:30 PM MST / 8:00 AM–4:30 PM PST
How you will have an impact:
• Answer inbound patient phone calls as they come in
• Manage Copay Collections and communicate with other departments for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintain industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieve goals set by management
• Achieve daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Perform Ad Hoc tasks at manager's discretion
Qualifications
• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn
Benefits
• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date
• $15 - $20 an hour
• Salary is dependent on experience and location.
Company Description
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Apply tot his job
Apply To this Job