[Hiring] Medical Assistant @PharmD Live
Role Description
This role involves supporting a telehealth and care management program in a structured, high-volume outreach environment.
• Conduct high-volume outbound and inbound patient calls during scheduled shift
• Schedule Annual Wellness Visits and care management appointments
• Provide professional patient education regarding preventive services
• Meet daily outreach and scheduling performance targets
• Perform medication reconciliation with patients
• Update medical histories, allergies, and preventive care gaps
• Collect and document patient-reported vitals when applicable
• Prepare charts for provider review
• Ensure accurate documentation within the EHR
• Support care coordination and follow-up activities
• Maintain HIPAA compliance at all times
• Accurately document all patient interactions in the EHR
• Escalate clinical concerns to supervising providers as appropriate
Qualifications
• Medical Assistant certification or equivalent healthcare experience required
• Prior experience in a medical office, primary care, or care coordination setting
• Prior call center experience strongly preferred
• Familiarity with Epic, NextGen, or similar EHR systems preferred
• Experience working with Medicare populations preferred
Requirements
• Comfort making 50–80 patient calls per shift
• Strong phone presence and ability to engage Medicare-aged patients
• Ability to work efficiently in a fast-paced, structured environment
• Excellent multitasking and documentation skills
• Professionalism and resilience when handling objections or voicemail-heavy outreach
Benefits
• Compensation: $16–$18 per hour (based on experience)
Company Description
This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.
Apply tot his job
Apply To this Job
This role involves supporting a telehealth and care management program in a structured, high-volume outreach environment.
• Conduct high-volume outbound and inbound patient calls during scheduled shift
• Schedule Annual Wellness Visits and care management appointments
• Provide professional patient education regarding preventive services
• Meet daily outreach and scheduling performance targets
• Perform medication reconciliation with patients
• Update medical histories, allergies, and preventive care gaps
• Collect and document patient-reported vitals when applicable
• Prepare charts for provider review
• Ensure accurate documentation within the EHR
• Support care coordination and follow-up activities
• Maintain HIPAA compliance at all times
• Accurately document all patient interactions in the EHR
• Escalate clinical concerns to supervising providers as appropriate
Qualifications
• Medical Assistant certification or equivalent healthcare experience required
• Prior experience in a medical office, primary care, or care coordination setting
• Prior call center experience strongly preferred
• Familiarity with Epic, NextGen, or similar EHR systems preferred
• Experience working with Medicare populations preferred
Requirements
• Comfort making 50–80 patient calls per shift
• Strong phone presence and ability to engage Medicare-aged patients
• Ability to work efficiently in a fast-paced, structured environment
• Excellent multitasking and documentation skills
• Professionalism and resilience when handling objections or voicemail-heavy outreach
Benefits
• Compensation: $16–$18 per hour (based on experience)
Company Description
This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.
Apply tot his job
Apply To this Job