[Hiring] Experience Banker @Leader Bank
Role Description
The Experience Banker is a fully remote (from approved locations) role, providing phone and online chat support to our internal and external customers for the various products and services offered. These include:
• Providing support for Business Online
• Consumer Online
• Mobile Banking
• Debit Cards
The successful candidate will be a team player with a positive attitude and be comfortable in a changing environment.
The Experience Banking Center is open the following hours:
• Monday - Friday 8 AM - 8 PM Eastern Time
• Saturday 9 AM - 5 PM Eastern Time
• Sunday 9 AM - 2 PM Eastern Time
We are currently looking to fill evenings (Eastern Time) and weekends, and will consider candidates in all US Time Zones.
Responsibilities
• Assist customers with common online banking issues such as lock outs, password resets, navigating the website, browser issues etc.
• Process address changes in accordance with procedure (Loan and Deposit customers)
• Assist with daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Company policy
• Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary
• Assist with daily verification of new online enrollments for fraud prevention purposes
• Assist loan customers with basic questions including payment due dates, amount due, account balances and histories
• Answer phone calls and respond to customers’ email and chat inquiries
• Initiate outbound customer calls as requested to deepen customer relationships
• Support Experience Banking Manager in other duties as assigned and provide back up within the Experience Banking department as needed
Qualifications
• Associates degree or equivalent experience
• Excellent organizational skills
• Ability to handle multiple priorities and poses a strong attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and customers)
• Willingness to work overtime as needed
• Positive attitude and eagerness to learn
• Bilingual a plus
• Prior experience in Financial Services a plus
• Prior experience in call center/customer service environment a plus
• Strong customer service skills, a people person; strong listening skills; strong stress tolerance a plus
Benefits
• 401k plan with corporate match
• Medical and dental insurance
• Opportunity to work for a fast growing, local organization
Apply tot his job
Apply To this Job
The Experience Banker is a fully remote (from approved locations) role, providing phone and online chat support to our internal and external customers for the various products and services offered. These include:
• Providing support for Business Online
• Consumer Online
• Mobile Banking
• Debit Cards
The successful candidate will be a team player with a positive attitude and be comfortable in a changing environment.
The Experience Banking Center is open the following hours:
• Monday - Friday 8 AM - 8 PM Eastern Time
• Saturday 9 AM - 5 PM Eastern Time
• Sunday 9 AM - 2 PM Eastern Time
We are currently looking to fill evenings (Eastern Time) and weekends, and will consider candidates in all US Time Zones.
Responsibilities
• Assist customers with common online banking issues such as lock outs, password resets, navigating the website, browser issues etc.
• Process address changes in accordance with procedure (Loan and Deposit customers)
• Assist with daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Company policy
• Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary
• Assist with daily verification of new online enrollments for fraud prevention purposes
• Assist loan customers with basic questions including payment due dates, amount due, account balances and histories
• Answer phone calls and respond to customers’ email and chat inquiries
• Initiate outbound customer calls as requested to deepen customer relationships
• Support Experience Banking Manager in other duties as assigned and provide back up within the Experience Banking department as needed
Qualifications
• Associates degree or equivalent experience
• Excellent organizational skills
• Ability to handle multiple priorities and poses a strong attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and customers)
• Willingness to work overtime as needed
• Positive attitude and eagerness to learn
• Bilingual a plus
• Prior experience in Financial Services a plus
• Prior experience in call center/customer service environment a plus
• Strong customer service skills, a people person; strong listening skills; strong stress tolerance a plus
Benefits
• 401k plan with corporate match
• Medical and dental insurance
• Opportunity to work for a fast growing, local organization
Apply tot his job
Apply To this Job