[Hiring] Dedicated Client Service Partner @Cigna Healthcare
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Role Description
Ready for a role where client partnership and premium service take center stage? As a Dedicated Client Service Partner, you’ll be a trusted resource to the Cigna Account Management team—building strong client relationships, delivering insights, and driving effective program execution.
• Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates.
• Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions.
• Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation.
• Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers.
• Navigate multiple Cigna systems including self‑service, claim, and tracking platforms.
• Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR.
Qualifications
• High School Diploma or GED required, advanced degree preferred.
• Professional level insurance industry experience, required.
• 2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required.
• 3+ years of experience with Cigna benefits, products, and services, preferred.
• Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred.
• Experience navigating Cigna’s matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred.
• Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred.
• External applicants must have prior experience at The Cigna Group.
Requirements
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Benefits
• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Annual salary range of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligibility to participate in an annual bonus plan.
Company Description
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Apply Now
Apply Now
Role Description
Ready for a role where client partnership and premium service take center stage? As a Dedicated Client Service Partner, you’ll be a trusted resource to the Cigna Account Management team—building strong client relationships, delivering insights, and driving effective program execution.
• Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates.
• Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions.
• Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation.
• Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers.
• Navigate multiple Cigna systems including self‑service, claim, and tracking platforms.
• Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR.
Qualifications
• High School Diploma or GED required, advanced degree preferred.
• Professional level insurance industry experience, required.
• 2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required.
• 3+ years of experience with Cigna benefits, products, and services, preferred.
• Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred.
• Experience navigating Cigna’s matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred.
• Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred.
• External applicants must have prior experience at The Cigna Group.
Requirements
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Benefits
• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Annual salary range of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligibility to participate in an annual bonus plan.
Company Description
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Apply Now
Apply Now