[Hiring] Customer Intake Specialist @Medical Guardian
Role Description
MedScope (a division of Medical Guardian) is seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.
ā¢ Registration duties include verifying information contained on the order form.
ā¢ Communicating directly with either the customer or the referring source as needed.
ā¢ Navigating varying healthcare portals to find customer information needed during the Intake process.
ā¢ Entering the order and all relevant information into our customized system.
ā¢ Correcting existing customer records when notified of changes.
ā¢ Cancelling customer accounts.
ā¢ Answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information. This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST. Hourly rate: $21/hour. Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
ā¢ Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
ā¢ Reading the communication critically to determine what action needs to be taken before completing the task or entering data into the company database.
ā¢ Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders.
ā¢ Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order.
ā¢ Making necessary changes to existing customer records, and cancelling service when needed.
ā¢ Answering phone calls and emails daily.
Qualifications
ā¢ Minimum associate degree in healthcare related field (preferred).
ā¢ Proficiency in the Microsoft Office suite of applications required.
ā¢ Ability to type at least 40 WPM.
ā¢ Must complete daily tasks assigned.
ā¢ Must be detail oriented.
ā¢ Ability to adapt to changes.
Requirements
ā¢ Intelligent individual with excellent oral and written communication skills.
ā¢ Critical thinker - ability to decipher when things are missing or incorrect.
ā¢ Accurate and organized - heavy data entry of important information.
ā¢ Friendly phone demeanor - will be in direct contact with both customers and referring sources.
ā¢ Team player - will work on the Intake team as well as with other departments daily.
ā¢ Punctual and reliable with a professional appearance and demeanor.
Benefits
ā¢ Health Care Plan (Medical, Dental & Vision).
ā¢ Paid Time Off (Vacation & Public Holidays).
ā¢ Short Term & Long Term Disability.
ā¢ Retirement Plan (401k).
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MedScope (a division of Medical Guardian) is seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.
ā¢ Registration duties include verifying information contained on the order form.
ā¢ Communicating directly with either the customer or the referring source as needed.
ā¢ Navigating varying healthcare portals to find customer information needed during the Intake process.
ā¢ Entering the order and all relevant information into our customized system.
ā¢ Correcting existing customer records when notified of changes.
ā¢ Cancelling customer accounts.
ā¢ Answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information. This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST. Hourly rate: $21/hour. Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
ā¢ Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
ā¢ Reading the communication critically to determine what action needs to be taken before completing the task or entering data into the company database.
ā¢ Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders.
ā¢ Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order.
ā¢ Making necessary changes to existing customer records, and cancelling service when needed.
ā¢ Answering phone calls and emails daily.
Qualifications
ā¢ Minimum associate degree in healthcare related field (preferred).
ā¢ Proficiency in the Microsoft Office suite of applications required.
ā¢ Ability to type at least 40 WPM.
ā¢ Must complete daily tasks assigned.
ā¢ Must be detail oriented.
ā¢ Ability to adapt to changes.
Requirements
ā¢ Intelligent individual with excellent oral and written communication skills.
ā¢ Critical thinker - ability to decipher when things are missing or incorrect.
ā¢ Accurate and organized - heavy data entry of important information.
ā¢ Friendly phone demeanor - will be in direct contact with both customers and referring sources.
ā¢ Team player - will work on the Intake team as well as with other departments daily.
ā¢ Punctual and reliable with a professional appearance and demeanor.
Benefits
ā¢ Health Care Plan (Medical, Dental & Vision).
ā¢ Paid Time Off (Vacation & Public Holidays).
ā¢ Short Term & Long Term Disability.
ā¢ Retirement Plan (401k).
Apply tot his job
Apply To this Job