[Hiring] Client Support Associate @Nest Veterinary
Role Description
As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help ā and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.
ā¢ Be the voice of Nest for our partner practices.
ā¢ Respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
ā¢ Troubleshoot issues with billing, plan setup, client communications, and platform usage.
ā¢ Maintain accurate records in our support system.
ā¢ Create and update self-serve content ā help center articles, training videos, and internal documentation.
ā¢ Escalate bugs and pain points to Product and Hospital Success.
ā¢ Identify recurring practice needs and participate in cross-functional syncs to advocate for the customer.
Qualifications
ā¢ 2-5 years in a SaaS customer support role
ā¢ Excellent verbal and written communication ā clear, friendly, and confident
ā¢ Highly organized and responsive; comfortable managing multiple cases at once
ā¢ Familiar with support tools like Zendesk, Intercom, Loom, or Notion
ā¢ Genuinely enthusiastic about helping people succeed ā and about growing yourself in the process
ā¢ Startup experience or startup curiosity ā looking to work in a fast-paced, challenging environment
Benefits
ā¢ 5X growth trajectory ā you'll grow with the company, not just alongside it
ā¢ Real visibility ā associates at Nest are heard, not siloed
ā¢ Career development from day one ā we invest in people who invest in the work
ā¢ Mission that matters ā more pets getting the care they need because of what you do every day
ā¢ Teammates who show up ā kind, motivated, and genuinely collaborative
Company Description
Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care ā without the administrative burden.
We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.
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As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help ā and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.
ā¢ Be the voice of Nest for our partner practices.
ā¢ Respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
ā¢ Troubleshoot issues with billing, plan setup, client communications, and platform usage.
ā¢ Maintain accurate records in our support system.
ā¢ Create and update self-serve content ā help center articles, training videos, and internal documentation.
ā¢ Escalate bugs and pain points to Product and Hospital Success.
ā¢ Identify recurring practice needs and participate in cross-functional syncs to advocate for the customer.
Qualifications
ā¢ 2-5 years in a SaaS customer support role
ā¢ Excellent verbal and written communication ā clear, friendly, and confident
ā¢ Highly organized and responsive; comfortable managing multiple cases at once
ā¢ Familiar with support tools like Zendesk, Intercom, Loom, or Notion
ā¢ Genuinely enthusiastic about helping people succeed ā and about growing yourself in the process
ā¢ Startup experience or startup curiosity ā looking to work in a fast-paced, challenging environment
Benefits
ā¢ 5X growth trajectory ā you'll grow with the company, not just alongside it
ā¢ Real visibility ā associates at Nest are heard, not siloed
ā¢ Career development from day one ā we invest in people who invest in the work
ā¢ Mission that matters ā more pets getting the care they need because of what you do every day
ā¢ Teammates who show up ā kind, motivated, and genuinely collaborative
Company Description
Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care ā without the administrative burden.
We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.
Apply tot his job
Apply To this Job