[Hiring] Billing Team Lead @The Cigna Group

Role Description Join a team that believes exceptional care begins behind the scenes. As Billing Team Lead, you will help patients access the treatments they need by leading accurate, timely, and high-quality billing operations. You’ll guide a dedicated team, support process improvements, and play a key role in ensuring we deliver a seamless billing experience with compassion and expertise. • Lead billing accuracy and performance by ensuring claims are submitted correctly and on time, reducing denials and improving reimbursement outcomes. • Serve as the primary resource for the team, offering coaching and guidance to resolve complex billing, enrollment, and payor-related issues. • Elevate team capability by sharing updates on contract changes, system enhancements, and process improvements that strengthen billing quality. • Drive continuous improvement by reviewing productivity, quality benchmarks, and trends; identifying opportunities to streamline workflows and enhance results. • Communicate effectively with leaders through clear reporting of dashboards, analytics, and billing trends that inform operational decisions. • Foster connection and clarity by conducting team meetings, sharing organizational updates, and ensuring alignment with department goals. • Maintain compliance excellence by ensuring all billing processes meet regulatory, accreditation, and internal standards. Qualifications • High school diploma or GED. • At least 1 year of leadership experience in a team-oriented setting. • At least 2 years of experience related to medical billing and coding. • Strong customer service skills with the ability to communicate clearly with patients, payors, and external partners. • Experience processing major medical and pharmacy claims. • Understanding of third-party payor guidelines and reimbursement practices. • Ability to protect confidential information and handle sensitive data responsibly. • Strong organizational, problem-solving, and time-management abilities. • Ability to work independently while contributing to a collaborative team culture. • Proficiency with Microsoft Office with Strong proficiency in MS Excel. Requirements • Experience in healthcare, home infusion, or insurance-related environments. • Familiarity with medical terminology and coding systems such as ICD-10, CPT, and HCPCS. • Knowledge of Medicare billing requirements, including DMEMAC. • Experience using billing or clinical documentation systems such as HCN 360, CPR+, or CareTend. • Associate degree or higher in a related field. Benefits • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year and paid holidays. • Eligible to participate in an annual bonus plan.