[Hiring] Bilingual Collections Specialist @SnappyCX
Role Description
We are seeking a detail-oriented and customer-focused Bilingual Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions. This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.
ā¢ Support the Collections Department with day-to-day administrative and customer communication tasks
ā¢ Contact customers regarding outstanding balances and payment follow-ups
ā¢ Provide clear and professional communication regarding billing and collections matters
ā¢ Document customer interactions and update payment status accurately
ā¢ Respond to customer inquiries related to invoices, payments, and service charges
ā¢ Collaborate with internal teams to ensure timely and accurate collections processes
Qualifications
ā¢ Prior experience in collections or a related customer-facing financial support role
ā¢ Strong customer service experience
ā¢ Excellent verbal and written communication skills in English
ā¢ Ability to handle sensitive payment conversations professionally and confidently
ā¢ Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage
ā¢ Strong attention to detail and good organizational skills
Requirements
ā¢ Prior experience in collections or a related customer-facing financial support role
ā¢ Strong customer service experience
ā¢ Excellent verbal and written communication skills in English
ā¢ Ability to handle sensitive payment conversations professionally and confidently
ā¢ Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage
ā¢ Strong attention to detail and good organizational skills
Company Description
We are seeking a detail-oriented and customer-focused Bilingual Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions. This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.
ā¢ Support the Collections Department with day-to-day administrative and customer communication tasks
ā¢ Contact customers regarding outstanding balances and payment follow-ups
ā¢ Provide clear and professional communication regarding billing and collections matters
ā¢ Document customer interactions and update payment status accurately
ā¢ Respond to customer inquiries related to invoices, payments, and service charges
ā¢ Collaborate with internal teams to ensure timely and accurate collections processes
Qualifications
ā¢ Prior experience in collections or a related customer-facing financial support role
ā¢ Strong customer service experience
ā¢ Excellent verbal and written communication skills in English
ā¢ Ability to handle sensitive payment conversations professionally and confidently
ā¢ Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage
ā¢ Strong attention to detail and good organizational skills
Requirements
ā¢ Prior experience in collections or a related customer-facing financial support role
ā¢ Strong customer service experience
ā¢ Excellent verbal and written communication skills in English
ā¢ Ability to handle sensitive payment conversations professionally and confidently
ā¢ Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage
ā¢ Strong attention to detail and good organizational skills
Company Description