[Hiring] Beneficiary Support Associate @Conduent HR Services, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A successful Beneficiary Support Associate will have excellent time management skills and be knowledgeable with pension accounts. In this role, the first part of the day will be for administrative duties such as checking cases, identifying type of cases received, and working on reports to meet SLAs. The second part of the day will be receiving calls from clients, answering their questions and doing walk-throughs on forms. • Improves participant decision-making process by advising participants on plan provisions. • Responds to client-specific inquiries, including telephone and web correspondence. • Completes transactions related to customer inquiries with limited supervision. • Meets timeliness and accuracy standards. • Documents calls by creating detailed notes in the case management system. • Completes callbacks in a timely manner and escalates as appropriate. • Adheres to call center metrics and guidelines within established procedures. • Assists junior employees by answering questions or taking escalated calls with guidance. • Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors. • Explains the appropriate participant forms and provides guidance on completion. • Performs other duties as assigned. • Complies with all policies and standards. Qualifications • High School Diploma or an equivalent level of education. • Ability to successfully pass a criminal background check and employment check. • Demonstrate problem-solving skills. • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). • Must have the ability to connect with an ethernet cable to a modem/router. Benefits • Paid Training. • Career Growth Opportunities. • Full Benefit Options. • Great Work Environment. Company Description Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Apply tot his job