[Hiring] Arbitrator I @Cox Enterprises

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is remote/work from home and can be located anywhere within the United States. • Manage inbound communications from vehicle buyers and sellers, ensuring efficient intake and routing of cases to the appropriate teams. • Verify claim validity, manage documentation, and facilitate vehicle inspections. • Handle the closure of simple, less complex claims. • Key responsibilities include: • Inbound Call Management: • Receive, triage and route inbound calls from buyers, sellers, and auction partners. • Answer general questions related to arbitration claims, policies, and procedures. • Accurately capture information from callers to assist the Arbitration team in furthering claims. • Achieve weekly KPI goals of answer rate, speed of answer and transfer percentage. • Claim Verification: • Review and verify the validity of claims, ensuring all required standards are met. • Take ownership of simple claims that can be resolved without escalation. • Claim Tracking and Follow-up: • Proactively monitor the status of claims and follow up with all parties to ensure timely resolution. • Advise clients of the arbitration claim process, company policies, and guidelines. • Claim Management & Closure: • Manage the lifecycle of each claim, ensuring all claims are thoroughly documented and properly closed. • Provide detailed summaries of decisions and ensure all parties are informed. • Documentation Management: • Ensure all required documentation for arbitration claims is accurately received and organized. • Acknowledge documentation submissions and communicate with buyers and sellers regarding missing information. • Administrative Support: • Support the Arbitration team with additional administrative tasks as needed. • VCF Coordination: • Serve as the dedicated point of contact for ensuring proper entry into the Vehicle Control Files (VCF). • Coordinate inspections with the appropriate teams. • Monitor vehicles throughout the repair process and record updates. • Upload inspection information into the claim system and verify accuracy before closing claims. Qualifications • High school diploma or equivalent and 4 years’ experience in customer service, dispute resolution, automotive industry, or related field. • Strong organizational and communication skills. • Attention to detail and ability to manage multiple tasks simultaneously. • Proficiency in using computer systems and online portals to manage documentation and track claims. • Ability to work in a fast-paced environment and maintain professionalism in handling disputes. Requirements • Prior experience in an administrative, customer service, or call center environment. • Prior experience reading, interpreting, and applying policy, legal terms, or contract language. • Familiarity with the automotive auction industry, including vehicle conditions and basic auction processes. Benefits • Employees are eligible to receive a minimum of sixteen hours of paid time off every month. • Seven paid holidays throughout the calendar year. • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Apply tot his job

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