[Hiring] Advertising Operations Specialist @Fullpath

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Advertising Operations Specialist plays a vital role in assisting Customer Success Managers and Digital Advertising Analysts/Strategists with essential tasks related to client accounts by communicating directly with clients, proactively addressing their technical needs, and ensuring customer satisfaction. • Collaborate with CSMs & Advertising Analysts/Strategists by handling routine tasks and administrative work to provide advertising support to Fullpath customers such as co-op, custom campaigns and other performance-based operational support. • Take ownership of performance enhancement tasks triggered by internal monitoring systems such as Google Advertiser verifications and spend monitoring ensuring timely investigation and resolution of potential issues. • Be the point of communication between our clients and partners, while liaising with internal departments such as Implementation, Sales, OEM, and Support, to ensure effective coordination of advertising-related tasks. • Perform a variety of additional technical tasks on our customers’ accounts such as Google Pmax VLA set up and ad template updates. • Share client feedback and insights with the relevant teams to drive product improvements and enhance the overall client experience. • Support in-program advertising partners and internal OEM team with co-op and other compliance audits as needed. Qualifications • 1+ years of experience working in a support, troubleshooting, or client facing role for SaaS products • Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.) • Service-oriented approach with strong work ethic and high energy levels • Comfortable making calls to customers in order to speed up issue resolutions • Independent problem-solving skills and adaptivity to change • Excellent verbal and written communication skills • Ability to multitask and collaborate with different departments • Impeccable attention to detail • Care for speed and quality of delivery • Legal authorization to work in the United States without the need for employer sponsorship now or in the future. • Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role. • Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity. • Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication. Requirements • Experience in SEM (e.g., Google Adwords, Facebook ads, Bing ads) • Experience with collaborating and working internally and externally with billing and invoicing • Automotive SaaS experience Benefits • Competitive compensation & comprehensive benefits—because your well-being matters • Flexible, family-friendly environment that supports work-life balance • Global team of innovators, collaborators, and go-getters who challenge and uplift one another • Cutting-edge AI technology that delivers real value and solves complex challenges for our customers • Fast-paced startup culture with endless opportunities for learning, growth, and ownership • A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured Apply tot his job