[Hiring] 911 Call Diversion Specialist @Crisis Connections
Role Description The Diversion Specialist will play a key role in responding to individuals in acute crisis who contact 911. Diversion Specialists will provide crisis intervention and information & referrals to essential community resources with the goal of stabilizing the individual and reducing the likelihood of future crises. β’ Providing immediate emotional support, de-escalation, and safety assessments. β’ Assessing needs, performing intake screenings, and providing appropriate information, referrals, and advocacy as needed. β’ Responsible for complete and accurate documentation of all calls. β’ Receive extensive training. β’ Opportunities to develop unique skillsets in behavioral health, contact center operations, data, and human services. Qualifications β’ Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience. β’ Alternatively, a combination of education and experience will be considered (Masterβs degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). β’ Experience as a behavioral health professional, crisis intervention, and contact center experience preferred. β’ Excellent verbal, written, and communication skills. β’ Evidence of computer technical proficiency and ability to work effectively in a fast-paced virtual environment. β’ Skilled in operating in web-based computer environments & navigating multiple platforms concurrently. β’ Understanding of database and resource navigation concurrently. β’ Knowledge of mental health services & essential health & human services landscape. β’ Excellent call-handling skills, including the ability to respond to callers with patience, objectivity, and a non-judgmental attitude. β’ Demonstrated ability to problem solve. β’ Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and health & human services professionals. β’ Proven track record demonstrating excellent attendance habits. β’ Experience working in a remote environment preferred. β’ Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. Requirements β’ Individuals in this position should be able to sit or stand for lengthy periods of time. β’ Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. β’ Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. β’ This position will expose you to conversations about suicide, mental health issues, and staff responding to crisis situations. Benefits β’ Excellent medical, dental, and vision coverage. β’ Annual wage increases. β’ Generous Paid Time Off & 12 Paid Holidays. β’ Discount on ORCA transit pass. β’ Free Parking & Flexible Schedules. β’ Growth opportunities. β’ Self-care tools & weekly check-ins with your supervisor. β’ Voluntary Benefits. β’ Short-term and long-term disability. β’ Flexible Spending Accounts (FSA). β’ 403B Retirement Plan.