[Hiring] 3rd Shift Customer Solutions Specialist @TrxNow®

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing customer support as a Customer Solutions Specialist (CSS). Responsibilities include: • Answer inbound member calls • Ask essential questions to understand each member’s unique situation • Navigate computer program, input information to locate each member, and identify nearby service providers • Accurately collect and perform data entry of all required member/provider information • Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service • Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary • Consistently meet company standards and specified goals as assigned by management • Maintain confidentiality of account information • Escalate any issues that may arise to management • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook Qualifications • Maintains a positive attitude and ability to work well with others • Exhibits excellent communication skills – professional, articulate voice; ability to listen and communicate effectively • Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately • Enjoys working in a fast-paced environment while maintaining a professional attitude • Holds a minimum of 1 year of call center or customer service experience • Takes pleasure in helping people when their day is unexpectedly disrupted • Possesses emotional resilience and the ability to handle upset members in a calm, professional manner Benefits • You can wear a hat, T-shirt, jeans, etc. Dress casually every day! • Inbound Calls Only - No Cold Calls, No Sales, No Collections! • Paid training – no experience required! • Performance-based incentives • Flexible work environment with work from home opportunities available • Paid Holidays & Paid Time Off • Benefits including Health, Dental, and Vision plans • We are a great place to work and have a fun and friendly work environment!Apply Now

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