Hindi speaking Submission Officer- VAC - 6 months contract - Encouraging college students to apply

Remote Full-time
Job title: Hindi speaking Submission Officer- VAC - 6 months contract - Encouraging college students to apply in Seattle, WA at VFS Global

Company: VFS Global

Job description: VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer for our Passport Center in different location in the US. The office will specialize in providing passport service on behalf of government client here in the US. Encouraging college students to apply.ROLE AND RESPONSIBILITIES

Working directly with visa customers to assist with completion of visa applications and processing of documents in line with varying visa requirements from different foreign governments
Working under tight timelines and high volume of customers.
Processing applications and data entry in the customized VFS software, including digitalization of documents.
Dispatch of documents daily to foreign governments based in the US
Scanning and uploading of documentation
Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
Tracking of passports
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
Reports directly to Visa Application Center Deputy Manager
Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates
Key skills include customer service for a high volume of customers, requiring high-speed and high-quality data entry, as well as IT familiarity with software programs. An interest in international travel and visa processes is helpful, as well as efficiency and attention to detail, and an interest in growing internally within a large international organization.
EXPERIENCE/QUALIFICATIONS REQUIRED:

Excellent written & verbal communication skills with professional demeanor
Excellent command of English and Hindi is required, additional languages a plus (Spanish/French)
Minimum education: Bachelor’s degree
Good knowledge of Microsoft Office packages
A good attention to detail and high level of accuracy under tight timelines
A proactive ‘can-do’ attitude
Ability to begin work rotating shifts from Monday to Saturdays, if needed, between 7:00am – 10:00pm
Flexible / ready and willing to additional hours, if needed
Possible travel opportunities within the US
Availability to begin as soon as possible


Expected salary:

Location: Seattle, WA


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