Helpdesk Support Staff
Job Summary:
The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The... Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors.
Monitor Duties and Responsibilities:
Continuously monitoring calendars
Opening and preparing classrooms
Accurately tracking, logging, and submitting attendance
Monitoring classes
Basic technological troubleshooting
Entering consistent and accurate observations
Monitoring, responding to, and escalating incoming helpdesk emails
Performs other related duties as assigned
Required Skills/Abilities:
Candidate must be familiar with Microsoft Windows and Microsoft Office
Candidate must have the ability to multitask
Candidate must be able to work as part of a team
Candidate must be able to work in a flexible and growing environment
Candidate must be able to express themselves in both written and verbal communication
Candidate must be able to communicate to customers with various levels of technical knowledge
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
This is a remote position
Apply Now
The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The... Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors.
Monitor Duties and Responsibilities:
Continuously monitoring calendars
Opening and preparing classrooms
Accurately tracking, logging, and submitting attendance
Monitoring classes
Basic technological troubleshooting
Entering consistent and accurate observations
Monitoring, responding to, and escalating incoming helpdesk emails
Performs other related duties as assigned
Required Skills/Abilities:
Candidate must be familiar with Microsoft Windows and Microsoft Office
Candidate must have the ability to multitask
Candidate must be able to work as part of a team
Candidate must be able to work in a flexible and growing environment
Candidate must be able to express themselves in both written and verbal communication
Candidate must be able to communicate to customers with various levels of technical knowledge
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
This is a remote position
Apply Now