Helpdesk Support Specialist
About the position
We are hiring a Help Desk Support Specialist to support a nationally recognized web-based compliance training platform used by universities and research institutions across the country. This is a highly visible, customer-facing role that requires excellent communication skills, professionalism, and the ability to handle a high volume of technical support requests via phone and email.
Responsibilities
ā¢ Provide excellent customer service while handling a large volume of technical support requests via phone and email from researchers, professors, administrators, and other users.
ā¢ Record all customer interactions and log calls in help desk software.
ā¢ Work closely with help desk staff to administer the platform, including enrolling users, updating institutional information, and troubleshooting user-related issues.
ā¢ Set up and maintain new user accounts, profiles, and password resets.
ā¢ Perform other duties as assigned.
Requirements
ā¢ Bilingual in English and Spanish (required).
ā¢ High school diploma or equivalent.
ā¢ 1-2 years of experience in customer service and/or technical support in a call center environment.
ā¢ Excellent oral and written communication skills in English with a minimum typing speed of 35 WPM.
ā¢ Strong knowledge of HTML and web-based programs.
ā¢ Ability to perform in a high-paced, interactive environment where professionalism is essential.
ā¢ Self-motivated, resourceful, and able to work independently as well as part of a team.
ā¢ Must be local to Fort Lauderdale and able to come onsite as needed.
Nice-to-haves
ā¢ Knowledge of web-based training platforms, IRB/IACUC processes, HIPAA, or university-based research.
ā¢ Experience with bilingual technical support.
Benefits
ā¢ Medical, dental & vision
ā¢ Critical Illness, Accident, and Hospital
ā¢ 401(k) Retirement Plan ā Pre-tax and Roth post-tax contributions available
ā¢ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
ā¢ Short and long-term disability
ā¢ Health Spending Account (HSA)
ā¢ Transportation benefits
ā¢ Employee Assistance Program
ā¢ Time Off/Leave (PTO, Vacation or Sick Leave)
Apply tot his job
Apply To this Job
We are hiring a Help Desk Support Specialist to support a nationally recognized web-based compliance training platform used by universities and research institutions across the country. This is a highly visible, customer-facing role that requires excellent communication skills, professionalism, and the ability to handle a high volume of technical support requests via phone and email.
Responsibilities
ā¢ Provide excellent customer service while handling a large volume of technical support requests via phone and email from researchers, professors, administrators, and other users.
ā¢ Record all customer interactions and log calls in help desk software.
ā¢ Work closely with help desk staff to administer the platform, including enrolling users, updating institutional information, and troubleshooting user-related issues.
ā¢ Set up and maintain new user accounts, profiles, and password resets.
ā¢ Perform other duties as assigned.
Requirements
ā¢ Bilingual in English and Spanish (required).
ā¢ High school diploma or equivalent.
ā¢ 1-2 years of experience in customer service and/or technical support in a call center environment.
ā¢ Excellent oral and written communication skills in English with a minimum typing speed of 35 WPM.
ā¢ Strong knowledge of HTML and web-based programs.
ā¢ Ability to perform in a high-paced, interactive environment where professionalism is essential.
ā¢ Self-motivated, resourceful, and able to work independently as well as part of a team.
ā¢ Must be local to Fort Lauderdale and able to come onsite as needed.
Nice-to-haves
ā¢ Knowledge of web-based training platforms, IRB/IACUC processes, HIPAA, or university-based research.
ā¢ Experience with bilingual technical support.
Benefits
ā¢ Medical, dental & vision
ā¢ Critical Illness, Accident, and Hospital
ā¢ 401(k) Retirement Plan ā Pre-tax and Roth post-tax contributions available
ā¢ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
ā¢ Short and long-term disability
ā¢ Health Spending Account (HSA)
ā¢ Transportation benefits
ā¢ Employee Assistance Program
ā¢ Time Off/Leave (PTO, Vacation or Sick Leave)
Apply tot his job
Apply To this Job