Helpdesk Support Specialist
Job title: Helpdesk Support Specialist in Baltimore, MD at BITHGROUP Technologies
Company: BITHGROUP Technologies
Job description: Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be AcceptedKey Responsibilities:
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
Identify and troubleshoot technical issues
Provide guidance on problem resolution
Escalate issues to senior team members when necessary
Log all support requests in our ticketing system
Maintain knowledge base of common issues and resolutions
Provide excellent customer service by building rapport with clients and ensuring their needs are met
Work collaboratively with other team members to ensure client satisfaction
Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Qualifications:
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Friendly and patient demeanor with a passion for helping others
Ability to work independently and as part of a team
Familiarity with ticketing systems and knowledge bases is a plus
Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.This is a full-time position with benefits, including health insurance and a retirement plan. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Expected salary:
Location: Baltimore, MD
Apply for the job now!
Apply Now
Company: BITHGROUP Technologies
Job description: Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be AcceptedKey Responsibilities:
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
Identify and troubleshoot technical issues
Provide guidance on problem resolution
Escalate issues to senior team members when necessary
Log all support requests in our ticketing system
Maintain knowledge base of common issues and resolutions
Provide excellent customer service by building rapport with clients and ensuring their needs are met
Work collaboratively with other team members to ensure client satisfaction
Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Qualifications:
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Friendly and patient demeanor with a passion for helping others
Ability to work independently and as part of a team
Familiarity with ticketing systems and knowledge bases is a plus
Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.This is a full-time position with benefits, including health insurance and a retirement plan. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Expected salary:
Location: Baltimore, MD
Apply for the job now!
Apply Now