Helpdesk / Desktop Support Technician
Helpdesk / Desktop Support Technician Overview: We are seeking an enthusiastic Helpdesk / Desktop Support Technician to provide first-line technical assistance to Borough staff. The ideal candidate will possess strong troubleshooting skills and a customer service mindset, supporting both onsite and remote users. Responsibilities: • Provide technical support for desktops, laptops, printers, and mobile devices. • Diagnose and resolve hardware, software, email, and network connectivity issues. • Assist with new user setups, permissions, and onboarding. • Escalate unresolved issues to higher-tier support teams as necessary. • Document support requests and maintain accurate ticketing records. Qualifications: • 2–3 years of IT support or helpdesk experience. • Certifications such as CompTIA A+ or HDI Support Center Analyst preferred. • Strong working knowledge of Windows 10/11, Office 365, and remote support tools. • Excellent interpersonal and communication skills. • Ability to prioritize and manage multiple requests in a fast-paced environment. Apply tot his job